Customer Advisor Insurance Manager
Job Description
Job Description
Benefits :
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Health insurance
We are looking for an experienced leader seeking an opportunity to manage a data driven, high-tech, customer centric team of customer service professionals within our nationally recognized insurance agency.
In this role, you will be responsible for managing the day to day operations of our customer service department. This includes leveraging data from various technology platforms to help coach and train our customer service team members to deliver a unique customer experience.
To ensure success as the manager of our customer service department a highly qualified candidate would demonstrate the ability to effectively lead, coach, and manage a group of experienced professionals to increase their levels of service, improve their ability to cross-sale, upsell, and retain clients at the highest levels.
Customer Service Manager Responsibilities :
- Learn and understand company insurance products.
- Have a firm understanding of the various carriers we represent and the customer service components of those companies.
- Teaching product knowledge to the team you lead.
- Demonstrating a high level of competence in utilizing our technology stack.
- Demonstrating the ability to extract appropriate data to drive improved results within the customer service department.
- Daily coaching, training and developing one on one and in group settings.
- Providing exceptional customer service to our clients.
- Proactively and professionally resolving escalated customer complaints.
- Recommending available products.
- Forwarding customers to sales agents when a policy needs to be initiated or upgraded.
Customer Service Manager Requirements :
- Insurance designations is a plus
- 2+ years in a leadership position
- 5 + year's experience as a customer service representative.
- Texas Insurance License
- 5+ years within an independent insurance agency
- Experienced in coaching and holding others accountable to individual goals.
- In-depth knowledge of insurance products and policies.
- Friendly, upbeat, optimistic and professional demeanor.
- Excellent communication and interpersonal skills.
- Experience in utilizing a CRM, Agency management system, and other technology used to drive results.
- High-level typing skills.
- Advanced knowledge of telephone and call forwarding systems.
- Ability to remain calm in stressful situations.
- Ability to explain detailed policy concepts in a simple way.
Customer Service Manager
We are a full-service independent insurance agency that provides the best auto insurance, home insurance, life insurance and commercial insurance options to our clients. We are looking for an experienced leader seeking an opportunity to manage a data driven, high-tech, customer centric team of custo...
Customer Advisor Insurance Manager
We are looking for an experienced leader seeking an opportunity to manage a data driven, high-tech, customer centric team of customer service professionals within our nationally recognized insurance agency. This includes leveraging data from various technology platforms to help coach and train our c...
Manager for Customer Service
We are looking for an experienced leader seeking an opportunity to manage a data driven, high-tech, customer centric team of customer service professionals within our nationally recognized insurance agency. This includes leveraging data from various technology platforms to help coach and train our c...
Customer Service Manager
We are looking for an experienced leader seeking an opportunity to manage a data driven, high-tech, customer centric team of customer service professionals within our nationally recognized insurance agency. This includes leveraging data from various technology platforms to help coach and train our c...
Manager of Customer Service
We are looking for an experienced leader seeking an oppertunity to manage a data driven, high-tech, customer centric team of customer service professionals within our nationally recognized insurance agency. This includes leveraging data from varias technology platforms to help coach and train our cu...
Insurance Sales Agent - Vehicle Required
If you’re exploring sales careers, you already know sales is the way to get ahead.You can sell just about anywhere, but the key is knowing how to spot the right opportunity.Have you ever noticed that the most successful sales people receive superior support from the companies they work with? A robus...
Architectural Sales Representative
Architectural Sales Representative – Automatic Doors. As a Architectural Sales Representative you will work with architects to provide them with the most sophisticated specifications and architectural solutions in the industry. Work seamlessly with our sales and operations groups as a team. ...
Licensed Insurance Agent
Roamly enables marketplaces to embed and offer a broad array of insurance products – such as rental insurance, trip and travel insurance, and pet insurance, among other offerings – directly to customers through simple booking flows. As an Insurance Sales Agent, you will be one of the frontline heroe...
Project Manager - Healthcare Facilities
Project Manager - Healthcare Facilities. Develop and achieve project scopes, budgets, and schedules for projects. Define project success criteria and milestones and effectively communicate throughout the project life cycle. Conduct project lessons learned and create a recommendation report in order ...
Doors,Frames, and Hardware (Division 8) Project Manager
ATTENTION Project Managers: The Stars at night. If you are a Skilled Project Manager that knows how to manage $5-6MM worth of work a year and proficient in Comsense- we have a GREAT opportunity for you. Our client is seeking a skilled and experienced Division 8 Project Manager to join their team. BE...