Product Manager / BSA
ScimaxconsultingSanta Clara, California, United States12 days ago
Job type
- Full-time
- Quick Apply
Job descriptionAI-First Product Strategy & Roadmap : Drive forward-looking roadmap for IT CX products with AI emphasis. Ensure predictive, proactive, and personalized experiences. End-to-End Product Ownership : Own complete lifecycle : ideation delivery. Craft precise product requirements, epics, and user stories with AI-first lens. Manage product backlogs and embed AI where it delivers maximum value. Cross-Functional AI Orchestration : Act as central bridge among business, R&D, IT Architecture, engineering, QA. Collaborate closely with engineering to deliver intelligent solutions. Predictive Analytics & Proactive Solutions : Use ML / analytics to identify patterns, prioritize fixes, and prevent issues. Design features anticipating user needs. Define Success Metrics : Establish success criteria and KPIs for AI-powered features. Continuously analyze user feedback and AI model outputs. AI Domain Expertise : Serve as AI product expert and thought leader. Identify emerging AI opportunities and champion strategic applications. Collaboration & Architecture : Ensure scalable, secure, maintainable solutions. Enhance operational efficiency and elevate customer / employee experience. 12+ years in product management in technology / IT CX . Focus on AI-powered solutions and some SaaS / subscription experience. Expertise in Customer Support & Success, Entitlement Management, Consumption Management . Proven experience in AI-driven entitlement systems, subscription lifecycle management, usage tracking / metering . Knowledge of AIs impact on billing models and integrating AI with CRM, ERP, billing systems . Strong technical background : software development, cloud-native architectures, advanced databases, ML platforms, Python / R, Microservices. Experience building products leveraging NLP, NLQ, predictive analytics, automated insights, diagnostics . Mentoring junior product managers and contributing to AI PM best practices; team management a plus. Exceptional communication & presentation skills ; ability to influence stakeholders and executive leadership. Proficiency in Agile / Scrum ; leading sprints, stand-ups, retrospectives in AI product development context.
Location : Santa Clara, CA (On site must be local)
Experience Level : Mid-Senior (12+ years in technology or IT CX)
Education : Bachelors or Masters in Computer Science, Engineering, or related field (AI / ML emphasis preferred)
Function / Industry : Information Technology
Role Summary
- Lead strategic vision and transformation across domains : Entitlement & Consumption Management, New Product Introduction, Licensing & Provisioning, Customer Support & Success.
- Translate business objectives into actionable Application Product Roadmaps .
- Execute holistic product strategies across Salesforce, Gainsight, Clarizen, custom-built applications, and licensing / provisioning ecosystems .
- Apply first-principles thinking to architect AI-enabled products and intelligent solutions.
- Build integrations with IT / product systems, execute complex customer migrations, and champion AI-centric approaches to accelerate team velocity.
Key Responsibilities
Required Skills & Experience
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Product Manager • Santa Clara, California, United States
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