Customer Service Representative (Bilingual - Spanish / English)

DFC Customer Service Representative I

Driveway Finance Corporation (DFC) is a modern automotive lender and part of the Lithia & Driveway (LAD) family, one of the largest automotive retailers in North America. DFC provides flexible, customer-focused financing solutions that support both retail and commercial clients. Our innovative approach combines technology with personalized service to simplify the vehicle financing experience. At DFC, we're driving the future of auto finance! Hiring Now : Bilingual (Spanish / English) Customer Service Representatives + Schedule : Monday - Friday, 7 : 00 am - 4 : 00 pm + Pay : $21.00 / hr. + Location : Tigard, OR. (Hybrid) 9020 SW Washington Square Rd. Tigard, OR.

Industry leading benefits and career development opportunities!

The DFC Customer Service Representative I will be responsible for handling inbound service calls from customers while providing excellent customer service and accurately capturing data using company loan processing systems. Responsibilities include :

• Handling inbound from customers in a Call Center environment while delivering quality service
• Monitoring customer account details for non-payments, declined payments, delayed payments and other irregularities
• Preparing documents as needed to fulfill customer requests
• Educating and counseling customers on account terms
• Maintaining and ensuring accurate, up-to-date customer account information
• Forwarding delinquent accounts to the appropriate Collections Team for account management
• Other duties as assigned

Skills and qualifications :

Competencies :

We offer best in class industry benefits :

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.