Madhappy NYC Pantry Cafe Manager
We are looking to hire a full-time cafe manager for our Pantry by Madhappy flagship location in Nolita, New York City. In this position, you will own all operating procedures at our Nolita location and build a team centered around efficiency, excellent customer service, and embodying our brand vision. You must be based in New York City to be considered for this position.
Key Responsibilities
Operations :
- Oversee inventory management, supply ordering, and staff scheduling to ensure efficient daily operations.
- Implement strategies to boost sales, including but not limited to upselling, promotions, and enhancing customer engagement.
- Maintain a high standard of cleanliness, organization, and preparation to create a welcoming environment for customers and team members.
- Ensure all operational processes are streamlined.
People Management & Development :
Assist in recruiting, training, and leading a passionate, high-performing team to drive success and contribute to a seamless customer experience and higher customer retention.Foster a supportive work environment by stepping in whenever needed to empower and support the team.Monitor team performance and provide ongoing coaching and feedback to enhance skills and efficiency.About You
Qualifications :
2+ years of coffee and coffee leadership related experienceDeep knowledge of coffee and matcha preparationExperience in recipe creation and development, with a strong ability to refine and adapt existing recipes while maintaining brand integrity and quality standardsPrevious experience working in a small team environmentAbility and willingness to work a flexible schedule, including evenings, holidays and weekends, as neededProven interpersonal skills, with the ability to communicate professionally, patiently and effectively with corporate and cafe team membersExperience coordinating and executing events, including high-profile drink launches, community gatherings, and brand collaborations, ensuring seamless execution and a memorable guest experienceFamiliarity with the Madhappy brand and missionCharacteristics :
Possess strong communication skills, with the ability to lead and collaborate effectively across all levels and teams within the organization.Demonstrated solutions-oriented mindset, proactively addressing challenges and driving results.Passionate about delivering a unique and exceptional customer experience that leaves a lasting positive impression.Benefits
Up to 96 hours of PTO annually
Health, dental, and vision insurance
Retirement plans available
Quarterly fitness and mental health stipend
Welcome gift : )
Employee discount and early access to products