IT Operations Manager

Job Description

Job Description

Position Title : Operations Manager

Candidates must work onsite, not remote.

Position Summary

The Operations Manager will serve as a key contributor to the success of project research initiatives by managing and advancing technical operations at a project level. This role involves close collaboration with the project’s Principal Investigator (PI), oversight of high-performance computing (HPC) and storage infrastructure, and facilitation of user onboarding and offboarding. The ideal candidate will bring technical expertise, sound judgment, and a proactive approach to supporting project research computing environments.

Major Duties / Responsibilities

• Maintain and advance technical operational duties across research projects, ensuring alignment with evolving scientific needs.
• Collaborate with the project PI to manage and fulfill data requirements for research teams.
• Lead the facilitation of technical onboarding and offboarding for users and projects, ensuring seamless transitions.
• Manage the full hardware lifecycle, including provisioning and decommissioning of storage-as-a-service and HPC clusters.
• Provide technical recommendations to improve system health, performance, and scalability.
• Oversee full-cycle resource management, including intake and fulfillment of HPC requests.
• Analyze incoming project requests using expert judgment and advise the PI on prioritization and feasibility to ensure they meet project needs.
• Prepare and present reports on system usage, project financials, task status, and other key performance indicators.
• Direct project technical operations and staff to ensure work priorities are met and shift priorities as required.
• Attend project meetings and interpret technical requirements to staff and stakeholders.
• Document and maintain operational procedures, workflows, and recommend improvements to enhance efficiency.
• Uphold client's core values—Impact, Integrity, Teamwork, Safety, and Service—while fostering a respectful, inclusive, and accessible workplace.

Basic Qualifications

Preferred Qualifications

Additional Requirements