Account Liaison (Customer Service)

Job Description

Job Description

Salary : Starting at $40k

Twenty2 is anticipating hiring a full-time Account Liaison

We are a full service wallpaper and textiles partner, our design driven team provides development and manufacturing expertise for private label collections and custom projects. We put our knowledge to work for our partners; when they succeed so do we.

The Account Liaison is in charge of order entry and day-to-day communications, ensuring partner needs are clearly understood and addressed while maintaining strong partner relationships. The right candidate has strong data entry experience, is customer focused, highly organized, extremely detail oriented and self-sufficient.

Key Responsibilities

• Have a detailed understanding and awareness of your teams portfolio of accounts and build trust with those partners
• Handle high volume of day to day phone, video conferencing, and email correspondence with partners.
• Input orders, ensuring a high level of detail and accuracy.
• Enter finalized orders into our order processing software
• Be a point person for all departments regarding how to resolve any partner concerns or
• friction points
• Escalate changes to established customers workflow or introduction of new products to Account Specialist to help plan next step
• Maintain detailed partner notes in the companys CRM.
• Expertly communicate the intricacies and nuances of the wallpaper and textile development process
• Assist team in guiding new customers through their first orders, and our standard operating procedures.
• Carefully review all Purchase Orders and client provided documents to identify any discrepancies; communicate with customers regarding any additional requirements or discrepancies
• Assist customer with questions regarding how to place an order or how much to order in a friendly and timely manner

Customer Liaison Qualifications :

Studies have shown that marginalized communities, such as women, LGBTQIA+ and BIPOC, are less likely to apply to jobs unless they meet every single qualification. Dont meet all the requirements listed? Please apply anyway if this role excites you and you are eager to learn.

BENEFITS :

Eligible for 20 days of paid time off

Paid holiday program

Paid Family Leave

Medical Benefits

Professional Development

401k Program

Bonus Program and more