Senior IT Business Analyst

About the Opportunity

The Division of Information Technology Services is seeking a highly driven, self-motivated and enthusiastic person to fill the role of Senior IT Business Analyst. The ideal candidate for this position is a problem solver and critical thinker. As a Senior IT Business Analyst, you will use your knowledge, critical and design thinking skills to identify stakeholder needs, determine IT solutions to business problems, and present findings and recommendations at all levels of the organization. You should have strong writing and communication skills and be able to build effective relationships with all stakeholders. This position requires a high level of cross-functional collaboration, teamwork, and excellent communication.

This role requires occasional availability outside of traditional working hours to address urgent business needs as they arise, including, but not limited to, responding to security incidents, supporting software deployments, resolving software issues or system breaks, and addressing other critical operational requirements. The ideal candidate must be proactive and adaptable, ensuring minimal disruption to business operations by promptly addressing any issues, regardless of time or day. Flexibility and a strong sense of urgency are essential for success in this position.

This role is hybrid and in the office minimum of three days a week to facilitate collaboration and teamwork. In-office presence is an essential part of our on-campus culture and allows for engaging directly with staff and students, sharing ideas, and contributing to a dynamic work environment. Being on-site allows for stronger connections, more effective problem-solving and enhanced team synergy, all of which are key to achieving our collective goals and driving success.

Applicants must be authorized to work in the United States. The University is unable to work sponsor for this role, now or in the future.

Qualifications :

• Bachelors degree in Computer Science, Information Technology, or similar equivalent work experience required.
• Requires 8-10 years experience in one or more information technology disciplines.
• Exposure to digital technologies and related requirements elicitation methods is required.
• Necessary skills include verbal, written, interpersonal, negotiation, presentation and meeting facilitation skills. Being able to clearly present information at the right level for both executives and for staff is crucial for success in this role.

Preferred Qualifications :

Certificates and Licenses : Business Analysis certification considered a very strong asset.

Responsibilities :

Functional Customer Service, Business Case / Requirements Development

Standards & Process Development

Other duties as required : This role requires flexibility in performing duties outside of the primary responsibilities to support evolving business needs. The ideal candidate must be adaptable and willing to take on additional tasks or projects as required, ensuring smooth operations across the organization.

Northeastern University is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

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