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Overview
Overview
The Digital Content Analyst will coordinate and oversee the daily operations for the J. Crew Group brand websites (Jcrew.com, Factory.Jcrew.com, Madewell.com). This position is integral to daily eCommerce operations, customer service, post-merchandise, updates, promotions, maintenance, and product launches. The role works with cross-functional teams such as Marketing, Merchandising, Creative, QA, and Engineering. This role is designated for junior talent and includes training and mentorship from senior team members. The team emphasizes a supportive, safe, and collaborative environment to drive efficiency, growth, and excellence.
Responsibilities
- Serve as the primary point of contact for site publishing and troubleshooting
- Create and maintain all site-wide promotions, promo assets : badging, arrays, and global messaging
- Coordinate monthly publishes with internal teams and ensure all creative and product content (copy, images, pricing, etc.) is completed and accurate before launch
- Conduct monthly reviews with merchants to validate new products and optimize assortments
- Prepare and send daily and monthly proofing links to business partners for review
- Manage and maintain the JIRA bug tracking tool to ensure issues are assigned and resolved promptly
- Partner with cross-functional teams to investigate and resolve site issues
- Communicate with internal teams and stakeholders to carry out project tasks effectively
- Collaborate with Merchant, Creative, and IT teams to deliver site updates and projects on time and with quality
- Collaborate with brand teams to create and implement digital content that supports brand strategy and goals
- Prepare documentation and schedule training sessions for merchants and planners (Business Manager, JIRA, and CPR)
- Perform continuous quality assessment and regression testing to ensure content, products, pages, and creative executions launch with correct prices, promotions, inventory, features, images, and copy
- Support QA testing of new functionality by creating test scenarios and updating product attributes
- Review and refine daily and monthly content production processes to improve efficiency
- Code HTML / CSS / JavaScript to make simple updates to web pages (e.g., global navs, monetate fixes, email coding)
Benefits + Perks
Health & Well-Being : medical, dental, vision, and related family planning supportAssociate Discount across all brands (J.Crew, J.Crew Factory, and Madewell)Summer Fridays : office closes early on Fridays during the Summer monthsCommunity Impact : J.Crew Cares and philanthropic effortsWinter Break : additional time off for eligible full-time associates at year-endNote : Availability of these benefits and perks may be location- and employment-type dependent and subject to eligibility requirements.
Salary Range : $64,200.00 - $77,000.00
J.Crew Group is committed to Diversity, Equity and Inclusion and to equal opportunity for all associates and applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, protected disability, veteran status, gender identity, sexual orientation, or any other basis protected by law.
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