Job Description
Job Description
Description
We are seeking a skilled and enthusiastic Call Center Representative to join our team. As a Call Center Representative, you will be the first point of contact for our customers and will provide exceptional customer service on every call.
The ideal candidate will possess excellent communication skills, a friendly demeanor, and the ability to handle high call volumes.
If you are a customer-focused professional looking for a rewarding position in a fast-paced environment, we want to hear from you!
Key Responsibilities
- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide excellent customer service by actively listening to customers, understanding their needs, and resolving their issues or concerns
- Maintain knowledge of company products and services to effectively address customer questions and promote upselling opportunities
- Document and update customer records accurately in our database
- Follow-up on customer interactions in a timely manner to ensure customer satisfaction
- Utilize computer systems to track and manage customer interactions
Skills, Knowledge and Expertise
- High school diploma or equivalent
- 1+ years of experience in customer service or call center role preferred
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Ability to multitask and effectively manage time
- Proficient in using computer systems and navigating multiple software applications simultaneously
- Ability to work flexible schedules, including evenings, weekends, and holidays
Benefits
- Disability Insurance
- Employee Assistance Program
- Employee Discount
- Flexible Schedule
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