Requisition FINE DINING MANAGER

Overview

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, Bora Bora style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale / Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport.

Responsibilities

Under the direction of the General Manager, the incumbent is responsible for the operation of the venue, ensuring the utmost level of guest service & team member performance, and development of innovative service enhancements. Duties include but not limited to :

May include but are not limited to :

• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
• Ensures that all set-up duties are completed on time.
• Assists in the training and evaluating of restaurant personnel and enforces food and beverage policies and procedures.
• Ensures sanitation compliance throughout restaurant.
• Promotes positive customer relations; handles customer complaints.
• Clearly demonstrate to guests and team members a commitment to service excellence through the effective implementation and delivery of the 5F's Standards at all times.
• Foster a winning, solution-oriented work environment, motivating and engaging team members to continuously deliver the best possible service to our guests.
• Inspect and ensure that all facilities and equipment are in excellent working condition and meet all regulatory requirements.
• Provide for ongoing inspections and taste tests to insure consistency and outstanding quality in both food and service.
• Ensure activities comply with relevant statutory and regulatory requirements, legal demands and professional and ethical standards.
• Comply with all internal policies and procedures.
• Develop department members' knowledge and skills through education, training, coaching, corrective counseling, etc.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Perform other duties as assigned.

Qualifications

Degree in Hospitality, Business or related field preferred and / or a minimum of two (2) year experience as a high end Restaurant Manager or the equivalent combination of education and experience. Knowledge of the principles and practices within the Food & Beverage / Hospitality profession required. Must have experience in supervising professional hospitality teams.

Work Environment :

Closing

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to :

Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).