Customer Experience Agent (Customer Service) - Full Time - On-Site Position in Davenport, Iowa

Join Our Team : Customer Experience Agent

Location : On-site in Davenport, Iowa

Class Start Date : November 17, 2025

MidAmerican Energy Company is looking for passionate individuals to join our Customer Experience team. If you're energized by helping others, thrive in a fast-paced environment, and want to be part of a company driving the future of energy, this is your moment.

Obsessively, Relentlessly At Your Service

It's not just a catchy phrase. It's the core of our company culture. It underscores our passion for our customers and communities we serve and defines our commitment to excellence.

What You'll Do

As a Customer Experience Agent, you'll be the voice of MidAmericansupporting residential customers with billing, service orders, credit inquiries, and emergency situations, dispatch our front-line crews and much more. You'll work in a collaborative, tech-enabled workspace and receive comprehensive training to help you succeed.

Through our corporate citizenship program, CARES, our business contributes to every facet of the communities we serve through employee volunteers, partnerships with local organizations, donations and more. CARES stands for Community Enhancement, Arts and Culture, Environmental Respect, Education / STEM and Safety.