Child Welfare Manager 1

Child Welfare Manager 1

The Child Welfare Manager 1 provides leadership and operational oversight for the Louisiana Child Safety Response Center (LCSRC), the Department's 911-style call center responsible for receiving, assessing, and routing reports of child abuse, neglect, and other child welfare concerns. This position ensures that all incoming reports are managed promptly, accurately, and in full compliance with Louisiana state law, DCFS policy, and professional standards. This position provides direct supervision, coaching, and support to Customer Service Representatives (CSRs) and ensuring that each call is assessed for urgency, documented correctly, and routed to the appropriate local office. The Supervisor plays a critical role in maintaining service quality, staff performance, and consistent decision-making in a fast-paced, high-volume, and emotionally demanding environment.

At The Department of Children and Family Services, our mission is to empower communities and improve lives by delivering responsive, inclusive, and forward-thinking public services. We are proud to serve the people of Louisiana with integrity, innovation, and a deep commitment to equity.

Minimum Qualifications

Seven years of experience in child welfare; OR Six years of full-time work experience in any field plus four years of experience in child welfare; OR A bachelor's degree plus four years of experience in child welfare; OR An advanced degree in a social science or behavioral health field, nursing, or a juris doctorate plus three years of experience in child welfare. EXPERIENCE SUBSTITUTION : Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field. NECESSARY SPECIAL REQUIREMENT : Possession of a high school diploma or equivalent. A current driver's license and access to a personal vehicle. NOTE : The incumbent of this position must not have been convicted or pled nolo contendere to a crime listed in R.S. 15.587.1 (c).

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties and Other Information

Job Duties : + Responsible for planning, development, and implementation of the Intake program. + Monitoring the program to assure adequate resources are available. + Develop and recommend goals and objectives for the intake program. + Manage staff assigned to the Unit and assure adequate coverage. + Represent the unit in agency meetings and may serve as the agency representative. + Performs other duties as needed. Position-Specific Details : Appointment Type : Probational, Promotional, or Job Appointment Work Schedule : Typically, work hours are 8 : 00 am to 4 : 30 pm, Monday Friday. Flexible work schedules are available after meeting certain criteria and is dependent upon the position you are applying for. Some positions require working shifts. Location : Baton Rouge, La Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities

How To Apply

No Civil Service Test score is required in order to be considered for this vacancy. To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the information section of the Current Job Opportunities page.

• Information to support your eligibility for this job title must be included in this application (i.e., relevant, detailed experience / education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

Contact Information : For further information about this vacancy, contact : Tr'yan Kador Tryan.Kador.DCFS@La.Gov

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career. As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program : Insurance Coverage More information can be found at https : / / info.groupbenefits.org / Parental Leave Up to six weeks paid parental leave More information can be found at https : / / www.civilservice.louisiana.gov / Parental-Leave / Default.aspx Holidays and Leave State employees receive the following paid holidays each year : + New Year's Day + Martin Luther King, Jr. Day, + Mardi Gras, + Good Friday, + Memorial Day, + Independence Day, + Labor Day, + Veteran's Day, + Thanksgiving Day and Christmas Day.