Consumer Servicer

Job Description

Job Description

JOB DESCRIPTION

Job Title

Consumer Servicer

Grade : Reports To :

Centralized Lending Mgr

Salary : Department :

Centralized Lending

FLSA Classification :

Non-Exempt

Job Class : Clerical

EEO Job Category :

Administrative Support

SUMMARY :

Oversee all servicing functions within the Consumer Servicing Department while also providing support to other Departments in the processing and handling of all Consumer Loans.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Fund all consumer loans processed within the Centralized Lending Department.
• Monitor loan files and borrower information for inconsistencies or red flags, actively identifying, reporting, and mitigating potential fraud in accordance with regulatory and internal guidelines.
• Service all Consumer loan accounts, ensuring accuracy and compliance with established policies.
• Assist Members and Team Members with inquiries related to Consumer loans.
• Handle reversals of all Consumer loan payments in a timely and accurate manner.
• Issue and process Consumer loan payoffs.
• Issue lien releases.
• Ensure perfection of liens for chattel loans.
• Review all funded Consumer loans to confirm adherence to internal guidelines and policies.
• Prepare, mail, and track adverse action notices and other required Member notifications for Consumer Loans.
• Collaborate with other departments to resolve loan-related issues and enhance the Member experience.
• Cross-sell credit union products and services, including deposit accounts and loan products, to meet Members’ financial needs and enhance their overall financial well-being.
• Work at various locations as needed.
• Other duties as assigned.

REQUIREMENTS :

COMPENTENCIES :