Director of Venue Operations

Job Description

Job Description

Overview

The Director of Venue Operations is responsible for ensuring operational excellence and

activation across all venues. This role oversees day-to-day venue performance, leads

Regional Managers and venue-level teams, and drives consistency, profitability, and guest

satisfaction across locations. The Director partners closely with Sales, Revenue Operations,

and corporate leadership to align venue operations with company growth goals.

Key Responsibilities

 Lead and manage venue operations across all locations, ensuring standards for service,

presentation, and performance are consistently met.

 Oversee Regional Managers, construction and venue management teams, providing

coaching, accountability, and professional development.

 Drive venue-level profitability through effective labor management, expense control,

and revenue optimization.

 Partner with Sales and Revenue Operations to ensure seamless activation of new venues

and successful rollout of promotions and programs.

 Establish and maintain standard operating procedures (SOPs) for all aspects of venue

management, including technology, compliance, safety, and service delivery.

 Monitor venue performance metrics (sales, activations, retention, labor ratios, guest

satisfaction) and implement corrective action plans when necessary.

 Lead coordination of special projects, construction projects, openings, and remodels in

partnership with the Operations and Facilities teams.

 Ensure adherence to local, state, and federal regulations governing entertainment,

gaming, and food / beverage operations.

 Serve as the key liaison between field operations and corporate support teams.

Qualifications

 7+ years multi-location operations management experience, preferably in hospitality,

entertainment, or retail.

 Strong leadership and communication skills with a track record of developing high-

performing teams.

 Passionate about developing and growing individuals and teams

 Deep understanding of P&L management, operational KPIs, and performance-driven

leadership.

 Demonstrated ability to execute large-scale initiatives across multiple locations.

 Strong organizational and problem-solving skills, with an ability to adapt in a fast-paced,

growth-oriented environment.

 Willingness to travel frequently to venues as needed.