IT Service Desk Analyst

A company is looking for an IT Service Desk Analyst II.

Key Responsibilities

Manage and document incidents in the ServiceNow ticketing system, ensuring thorough details and resolutions

Troubleshoot hardware and software issues on Microsoft and Apple devices, including password resets and application-related problems

Follow established procedures for HIPAA compliance and contribute to the Knowledge Centered Support process

Required Qualifications

Associate's degree in computer science or two years of experience in a direct user support help desk environment

One year of experience in a help desk role, including familiarity with Microsoft Office Suite

A+ Certification or related IT certification preferred

Experience in a high-volume IT Service Desk environment

Previous service desk experience in a healthcare organization is preferred