The Patient Coordinator is responsible for performing a variety of customer service and patient care tasks to ensure a positive patient experience.
Ensures documentation and patient records are prepared and organized. Ensures patients have a clear understanding of what to expect during and after their appointment.
Specific duties include, but are not limited to :
Greets and assists patients, customers and visitors in person and over the phone.
Will perform patient registration in various systems.
Answers all phone calls in a professional and courteous manner.
May collect monies for time-of-service patient responsibility.
May be responsible for verifying insurance coverage and obtain prior authorization.
Patient Assistance :
May perform preliminary screening of patients prior to procedures, which may include medical history.
May transport patient to / from the exam room.
May assist in patient transfer on / off the exam table.
May transport patient to / from the exam room.
May provide the patient with preliminary and post-procedure instructions.
Work Area & Supply Preparation
In the mobile setting, may assist in preparing the unit for transport.
Will maintain a clean and organized work area.
May order supplies and ensure the work area is properly stocked.
Documentation
Will ensure accuracy of patient records.
May schedule patient appointments and obtain insurance verification and / or authorization.
May prepare medical records for physicians, patients and customers.
Ensures accurate documentation of patient visits in various electronic
systems and on written documents.
May assist the clinical staff with documentation and image delivery to the patient, physician, or contracted customer.
Performs all duties within HIPAA regulations.
Other duties as assigned.
Position Requirements :
High School Diploma or equivalent experience required.
For Mobile Radiology and Oncology, CPR Certification must be obtained prior to hire.
For Fixed Radiology, CPR Certification is a plus.
As applicable, valid state driver's license required.
Ability to work at several locations required.
Strong customer service skills.
Organizational and multi-tasking skills.
Basic knowledge of computer applications and programs.
Local travel may be required to support multiple sites.
The COVID-19 vaccination is / may be a condition of employment.
All candidates who accept an offer for employment will be required to successfully complete a pre-employment background check and drug screen as a condition of employment.
Preferred
Six months customer service or related experience and / or training.
Knowledge of medical terminology is a plus.
Bilingual in Spanish is a plus.
Physical Requirements :
The employee may be exposed to outside weather conditions during transport of patients if working on a mobile unit. The employee may be exposed to a strong magnetic field or radioactive material.
May be exposed to blood / body fluids and infectious disease and environmental hazards such as exposure to noise, and travel.
More than 50% of the time :
Sit, stand, walk.
Repetitive movement of hands, arms and legs.
See, speak and hear to be able to communicate with patients.
Less than 50% of the time :
Stoop, kneel or crawl.
Climb and balance.
Carry and lift (ability to move non-ambulatory patients from a sitting or lying position for transfer or to exam).
Patient Relations Coordinator
A company is looking for a Coordinator, Patient Relations to manage patient complaints and concerns. ...
Patient Authorization Coordinator
PATIENT AUTHORIZATION COORDINATOR. The Patient Authorization Coordinator - Lead has primary responsibility for the timely clearance of new referrals. In addition, this position provides support and training for Patient Authorization Coordinator team members as well as other specialty intake staff as...
Patient Care Coordinator
As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. Your primary responsibility is to provide exceptional customer service by greeting patients, scheduling appointments, managing patient records, and handling general administrative tas...
Part Time Patient Care Coordinator
As a Patient Care Coordinator, you will be the first point of contact for our patients and play a vital role in providing exceptional customer service and ensuring a positive patient experience. Professional PT, a leading provider of physical, occupational, and hand therapy in the Northeast, is seek...
Patient Care Coordinator (RN) Emergency Department (Nights)
The Patient Care Coordinator is responsible for maintaining the continuity of patient flow, provides a safe environment for patients, staff, and visitors. From screenings and diagnostics to life-saving, intensive care, our patients can count on a patient-centric approach that puts their comfort and ...
Patient Care Coordinator
As a Patient Care Coordinator, you will be the first point of contact for our patients and play a vital role in providing exceptional customer service and ensuring a positive patient experience. Professional PT, a leading provider of physical, occupational, and hand therapy in the Northeast, is seek...
Patient Coordinator (Medical Receptionist - Full Time) - Millburn
The Patient Coordinator executes all front office duties and provides support to patients, providers, and support staff. Full-Time Patient Coordinator at our Millburn Office. Patient Coordinator/Medical Receptionist:. Promote a professional and welcoming atmosphere to enhance quality of service and ...
Patient Experience Coordinator - Atlantic City
The Patient Experience Coordinator builds and maintains strong relationships with internal and external customers and community groups to assess patient needs, concerns and expectations. The Patient Experience Coordinator reports to the Director of Patient Experience to establish and deploy best pra...
Patient Coordinator (Medical Receptionist - Full Time) - Freehold
The Patient Coordinator executes all front office duties and provides support to patients, providers, and support staff. Full-Time Patient Coordinator at our Freehold Office. Patient Coordinator/Medical Receptionist:. Promote a professional and welcoming atmosphere to enhance quality of service and ...
Coordinator Patient Care (RN) Cardiac Step Down - Nights
Cooperman Barnabas Medical Center is one of the largest health care providers in the state, treating more than 32,000 inpatients and 82,000 Emergency Department patients each year. Assists the Nurse Manager with ensuring that quality nursing care is delivered to all patients and his/her nursing unit...