Talent.com
Helpdesk Manager
Helpdesk ManagerVirtualVocations • Long Beach, California, United States
No longer accepting applications
Helpdesk Manager

Helpdesk Manager

VirtualVocations • Long Beach, California, United States
30+ days ago
Job type
  • Full-time
Job description

A company is looking for a Helpdesk Coordinator to lead their internal IT support function.

Key Responsibilities

Supervise and mentor IT Support Agents while managing helpdesk operations

Oversee ticket prioritization, escalation, and resolution using Jira

Develop and maintain a comprehensive knowledge base for troubleshooting and user support

Required Qualifications

3+ years of experience in IT support or helpdesk roles, with at least 1 year in a leadership position

Strong experience in creating and managing Jira projects

Technical knowledge of common workplace tools and systems (e.g., Google Workspace, VPNs)

Experience in process improvement and compliance with IT policies

Create a job alert for this search

Helpdesk Manager • Long Beach, California, United States

Related jobs
Cloud Operations Manager

Cloud Operations Manager

VirtualVocations • Huntington Beach, California, United States
Full-time
A company is looking for a Manager of Managed Cloud Operations.Key Responsibilities Lead a diverse technical team to ensure optimal performance and reliability in cloud environments Collaborate ...Show more
Last updated: 30+ days ago • Promoted
Client Services Project Manager

Client Services Project Manager

VirtualVocations • Fullerton, California, United States
Full-time
A company is looking for a Client Services Project Manager to manage client relationships and project execution in the electronic discovery industry. Key Responsibilities Serve as the primary liai...Show more
Last updated: 30+ days ago • Promoted
Partner Enablement Manager

Partner Enablement Manager

VirtualVocations • Pasadena, California, United States
Full-time
A company is looking for a Partner Enablement Manager to develop and execute partner enablement programs.Key Responsibilities Design and execute a global partner enablement strategy aligned with ...Show more
Last updated: 30+ days ago • Promoted
Manager, Client Success

Manager, Client Success

Whalar Group • Los Angeles, CA, US
Full-time
Foam, part of Whalar Group, is the operating system for managing digital talent.Foam is a suite of intuitive pitching tools and AI-enhanced features powered by real-time, certified metrics from Ins...Show more
Last updated: 10 days ago • Promoted
Enablement Manager

Enablement Manager

VirtualVocations • Signal Hill, California, United States
Full-time
A company is looking for an Enablement Manager - Community Growth & Engagement.Key Responsibilities : Develop and execute enablement programs for Community Growth & Engagement teams and hosts glob...Show more
Last updated: 30+ days ago • Promoted
Remote Help Desk Technician

Remote Help Desk Technician

VirtualVocations • Garden Grove, California, United States
Remote
Full-time
A company is looking for a Remote Helpdesk Support Analyst.Key Responsibilities Answer calls and chats from team members, assist with problems, and enter issues into the help desk ticketing syste...Show more
Last updated: 10 hours ago • Promoted • New!
IT Operations Manager

IT Operations Manager

VirtualVocations • Huntington Beach, California, United States
Full-time
A company is looking for an IT Operations Manager to oversee the management of its IT infrastructure.Key Responsibilities : Manage and optimize a hybrid IT environment including Windows Server, Of...Show more
Last updated: 30+ days ago • Promoted
Engineering Manager, DevOps

Engineering Manager, DevOps

VirtualVocations • Whittier, California, United States
Full-time
A company is looking for an Engineering Manager, DevOps.Key Responsibilities : Manage performance, professional development, and team health of a diverse group of engineers Recruit and onboard ne...Show more
Last updated: 30+ days ago • Promoted
Revenue Enablement Architect

Revenue Enablement Architect

VirtualVocations • Signal Hill, California, United States
Full-time
A company is looking for a Revenue Enablement Architect - Product.Key Responsibilities Design and deliver scalable product enablement programs to enhance product fluency across the sales organiza...Show more
Last updated: 3 days ago • Promoted
Manager, Cloud Solution Architecture

Manager, Cloud Solution Architecture

The Aerospace Corporation • El Segundo, CA, United States
Full-time
The Aerospace Corporation is the trusted partner to the nation's space programs, solving the hardest problems and providing unmatched technical expertise. As the operator of a federally funded resea...Show more
Last updated: 10 days ago • Promoted
Provider Network Manager

Provider Network Manager

Verda Healthcare Inc • Huntington Beach, CA, US
Full-time
Center of Medicaid and Medicare Services (CMS) and a state license with the Texas Department of Insurance for a Medicare Advantage Prescription Drug (MAPD) plan. We are committed to the idea that he...Show more
Last updated: 30+ days ago • Promoted
Implementation Manager

Implementation Manager

VirtualVocations • Pasadena, California, United States
Full-time
A company is looking for an Implementation Manager to oversee the successful deployment of its platform to customers.Key Responsibilities Deploy the platform to customers, ensuring successful com...Show more
Last updated: 30+ days ago • Promoted
Technical Support Manager

Technical Support Manager

VirtualVocations • Norwalk, California, United States
Full-time
A company is looking for a Manager, Technical Support.Key Responsibilities Cultivate a positive team culture focused on continuous improvement and exceptional customer results Mentor and manage ...Show more
Last updated: 30+ days ago • Promoted
Client Success Manager

Client Success Manager

VirtualVocations • Signal Hill, California, United States
Full-time
A company is looking for a Client Success Manager.Key Responsibilities Serve as the primary client contact post-implementation, ensuring seamless onboarding and ongoing success Communicate AI ad...Show more
Last updated: 30+ days ago • Promoted
Client Services Manager

Client Services Manager

Blavity Inc. • Los Angeles, CA, US
Full-time
Black millennials to tell their own stories.Today, we are home to the largest network of platforms and lifestyle brands serving the multifaceted lives of Black millennials & Gen Z through origi...Show more
Last updated: 30+ days ago • Promoted
Manager, Infrastructure and Cloud

Manager, Infrastructure and Cloud

ACCO Engineered Systems • Pasadena, CA, United States
Full-time
The Manager, Cloud and Infrastructure, is responsible for leading the design, implementation, and management of the business's hybrid cloud and on-premise infrastructure. This role requires a profes...Show more
Last updated: 7 days ago • Promoted
Service Readiness Architect

Service Readiness Architect

VirtualVocations • Norwalk, California, United States
Full-time
A company is looking for a Service Readiness Architect (US Remote).Key Responsibilities Collaborate with various teams to deliver solutions, roadmaps, and visions Architect service offers and de...Show more
Last updated: 13 hours ago • Promoted • New!
Technical Implementation Manager

Technical Implementation Manager

VirtualVocations • Whittier, California, United States
Full-time
A company is looking for a Technical Implementation Manager (Supply Chain Integrations).Key Responsibilities Lead end-to-end implementations, including project planning and stakeholder communicat...Show more
Last updated: 30+ days ago • Promoted
Client Delivery Manager

Client Delivery Manager

VirtualVocations • Long Beach, California, United States
Full-time
A company is looking for a Client Delivery Manager.Key Responsibilities Oversee and drive large, high-impact projects from initiation to completion Act as a strategic consultant for clients, ens...Show more
Last updated: 30+ days ago • Promoted
ITIL Architect

ITIL Architect

VirtualVocations • Norwalk, California, United States
Full-time
A company is looking for an ITIL Architect to lead the transformation of Incident and Problem Management processes.Key Responsibilities : Lead the modernization of Incident and Problem Management ...Show more
Last updated: 12 hours ago • Promoted • New!