Senior Manager of Disputes

A company is looking for a Senior Manager of Disputes.

Key Responsibilities

Manage Dispute Operations, overseeing domestic employees and offshore service providers

Establish and refine dispute processes using Key Risk Indicators (KRIs) and Key Performance Indicators (KPIs)

Partner with the Fraud team to identify fraud patterns and implement loss mitigation strategies

Required Qualifications

6+ years of experience in fraud / disputes, with at least 4 years focused on disputes & chargebacks

Experience managing employees and offshore operations (BPO or Managed Services)

Knowledge of Dispute regulations (e.g., Regulation E, Regulation Z) and Visa card network rules

Preferred Six Sigma or Lean certifications

Experience with dispute management platforms and systems