Service Desk Technician

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for "Find Jobs for Students". All Job Postings will close at 12 : 01 a.m. CT on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through "My Draft Applications" located on your Candidate Home page.

Closing Date :

Type of Position : Professional Staff - Information Technology

Workstudy Position :

NoJob Type : Regular Work Shift :

Sponsorship Available :

NoInstitution Name : University of Arkansas Grantham

As an employer, the University of Arkansas Grantham offers a remote work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 - 10% of employee salary.

Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.

If you need assistance with the application process, or if you are a person with a disability who would like to request a reasonable accommodation related to the application process, please contact the Department of Human Resources at hr@uagrantham.edu.

For general application assistance or if you have questions about a job posting, please contact Human Resources at recruiting@uagrantham.edu.

Department : Information Technology Team

Department's Website :

Summary of Job Duties : The University of Arkansas Grantham is looking for a Service Desk Technician to join our team in Little Rock, AR. Candidates must live and work full-time in the area.

POSITION DESCRIPTION :

This position is the primary contact for the service desk which handles call, chat, email, and ticket requests to support the employees and students of University of Arkansas Grantham. The Service Desk Technician installs, upgrades, and repairs employee hardware and software. The position is responsible for setting up new user accounts, adding permissions and any technical training needed. This position is partially remote but does require on-site work for managing and shipping physical assets to remote employees. This is a non-supervisory position.

70% - Technical Support

• Receive (via phone, email, IM, ticket, or in person), prioritizes, documents, and actively resolves user help requests.
• Troubleshoot software, hardware, and network connection issues for users, including remotely accessing user workstations as needed for hands-on support.
• Install or upgrade software on client end point devices and instruct user on use.
• Project a professional and courteous image to all internal and external customers.
• Other duties as assigned

20% -Equipment Management and Maintenance

5% - Project Assistance

5% - Continuous Learning and Development

EDUCATION :

WORK EXPERIENCE :

SKILLS :

Frequently required to use hand to finger, handle, or feel (including the use of computer keyboards) and talk or hear (including the use of a telephone and computer).

Occasionally required to walk, stand, and make presentations

This position may involve sitting at a desk for extended periods of time

Specific vision abilities include close vision and distance vision

University of Arkansas Grantham will seek to reasonably accommodate qualified individuals with a disability. Such reasonable accommodation may take the form of making existing facilities readily accessible to or usable by individuals with a disability, restructuring jobs, modifying schedules, acquiring, or modifying equipment, adjusting training materials, adjusting employment policies, and the like.

Additional Information :

Salary Information :

$45,000

Required Documents to Apply :

Proof of Veteran Status, Resume

Optional Documents :

Special Instructions to Applicants :

Recruitment Contact Information :

Jenny Seifert, Sr. Recruitment and Benefits Administrator, jseifert@uagrantham.edu

All application materials must be uploaded to the University of Arkansas System Career

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements :

The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and / or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity : Frequent Physical Activity : Occasional Physical Activity : Benefits Eligible : Yes