Customer Service Representative (29-03)

Medical Records Specialist

La Clinica de Familia (LCDF) is a FQHC with several locations in Southern New Mexico. For over 40 years, La Clinica has provided services to the residents of Southern New Mexico. Our mission statement definitely speaks to what La Clinica de Familia stands for, which is to empower and enrich families, individuals, and communities by providing quality medical, dental, behavioral health and educational service for people of all cultures.

Non-exempt

$15.35

Job Summary :

Responsible primarily for maintenance of medical records and respective patient information, ensuring confidentiality and safe-guarding, and in compliance with applicable LCDF policies and standards. Also assists with other front office functions, especially providing effective customer service to patients, at assigned clinic.

Core Competencies :

Excellent communications skills; demonstrate courtesy and respect; bilingual English / Spanish (required)

Must have excellent phone etiquette

Must possess excellent time management skills

High attention to detail with high degree of organization

Must be self-initiating and adaptable with ability to communicate to a variety of staff members

Must exercise excellent judgement

Must maintain a high level of confidentiality

Must be able to work well under pressure and with minimal supervision

Good organization and analytical abilities

Exceptionally strong customer service, communication and interpersonal skills.

Advocate for positive patient experience.

Good basic math skills.

Basic office skills- ability to use windows based software, copier, fax machine, etc.

Demonstrated ability to treat patients with respect, dignity and culturally appropriate.

High level of flexibility.

Demonstrates competency in basic computer skills

Job Requirements :

High school graduate or equivalent and / or completion of a medical terminology course.

One-year experience in a records department preferred.

Ability to work in high stress environment

Benefits :

Health Insurance - PPO

Dental Insurance

Vision Insurance

401(K) with employer matching

Life and AD&D Insurance

Short Term Disability

Long Term Disability

Supplement Life Insurance

Paid Time Off (PTO)

Holidays (9)

Education Reimbursement

Cafeteria Plan

Employee Assistance Program

Travel Reimbursement

29-03-275-02