Engineer II, Field Service

Engineer II, Field Service

Work Schedule : First Shift (Days) Environmental Conditions : Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description : Thermo Fisher Scientific Inc. is seeking a highly skilled and motivated Engineer II, Field Service to join our world-class team. As an industry leader, we are committed to enabling our customers to make the world healthier, cleaner, and safer. This is a unique opportunity to be part of a company that values diversity and collaboration, where your exceptional skills and proven expertise will be recognized and highly valued.

Position Summary : Assemble, install, repair, test, calibrate and maintain electro-mechanical instrumentation and systems supported by TDX. Inspect and / or test electronic and mechanical parts and components to drawing tolerances and written specifications. Ensure continued external customer satisfaction with products by providing high quality and timely service and repair of electromechanical systems and products.

Key Responsibilities :

• Basic problem solving, installation, maintenance and service repair needs on designated equipment following technical service manuals for the instrument.
• Completing Preventative Maintenance and Field Upgrade Modification per instructions i.e. upgrades, technical bulletins, service manuals and technical bulletin documentation
• Ordering and handling repair parts cycle times.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer happiness.
• Maintaining tools and test equipment properly and ensuring they are calibrated.
• Meeting Health and Human Services, Environment Health and Safety and / or all other applicable regulatory requirements.
• Applying internal processes to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
• Be able to travel 70% of the time at minimum.
• Availability to travel to any covered region when required.
• Work independently scheduling planned maintenance, and on demand services, problem solving on site and confirm root cause determined by the Equipment Technical Application Specialist and FAS.

Primary Functions : Develop in-depth and detailed technical knowledge of One Lambda (TDX) equipment to conduct the installation, calibration, maintenance, service and support of equipment and systems. Field-response to support all One Lambda automation.

Contacts and Relations : Works well with technical and non-technical team members. Will have frequent interaction and communication (telephone and email) with TDX Customers, Sales personnel, Product Specialists, Customer Support, vendors, regulatory (internal and external), quality control. Will need to take direction from Field Service Manager, Product Equipment Specialist as well as Technical Product Manager.

Accountability : Maintain the confidentiality of critical laboratory and business data. Define and implement work schedule to include travel requirements within budgetary guidelines. Individual must maintain a positive professional relationship with customers and Sales Team through timely coordination and communication during the normal course of professional duties.

Education / Training Experience : A Bachelor of Science Degree in mechanical or electrical engineering and / or three years of field equipment service experience. Familiarity and prior experience with Tecan automation hardware / software preferred. Hands on experience maintaining, calibrating, repairing electromechanical medical device Ability to read and use schematics and wiring diagrams. Can interface comfortably with customers who may be in a stressful situation with a malfunctioning piece of equipment. Ability to follow verbal directions and perform procedures as assigned. Experience in reading, understanding, and implementing written and / or verbal assembly, test and inspection procedures. Knowledge of bench top electromechanical assembly, problem solving, repair and testing techniques. Ability to solder. Must communicate clearly both written and verbal Comfortable operating Windows 7 & 10 and have knowledge that including, but not limited to, Microsoft Office Professional. Familiarity with HLA Laboratories, testing procedures.

Knowledge of : Mechanics, Fluid mechanics and thermodynamics. Basic Input / Output Systems, use of machines and tools. Candidate must have applied knowledge on assembly of automated equipment systems, precision mechanically controlled motion systems. Basic laboratory bench work knowledge is desired. Must possess strong understanding of Microsoft Office Professional and must have experience operating Windows 7 and Windows 10 operating systems.

Ability to : Exercise independent discretion and judgment in execution of their duties. Plan and prioritize oneself in a reliable and consistent manner. Willing and able to reschedule planned services to prioritize ad hoc service calls. Communicate clearly, both orally and in writing with management, team members and third parties (customers and vendors). Maintain high professional corporate image at all times with third parties. Maintain confidentiality of critical laboratory and business information; perform computer data entry in a meticulous manner. Be a self-starter with the ability to positively motivate others. Establish and maintain effective working relationships with staff members and end-users. Ability to travel at minimum, two or more times per month.

Working Conditions / Physical Requirements : Work will be performed either standing or sitting (75% and 25% respectively) at workbenches or tabletop workstations. Occasional heavy lifting will be required (50 - 75 lbs). Ability to work long hours working in front of a PC. Working with protective rubber gloves and potentially biohazardous materials including blood products and chemical reagents typically found and used in electromechanical and / or biomedical environments. Using standard hand tools for electromechanical assembly as well as light duty power tools such as a drill press, band saw, and handheld power drill motors etc. Thermo Fisher Scientific is an EEO / Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.