Job Description :
The Medical Assistant supports the care team's delivery of clinical interventions in multiple ways, including direct member care. The Medical Assistant will be responsible for pre-visit preparation (e.g., getting member consents, rooming), procedural assistance and post-visit follow-up (e.g., care coordination for medical record requests, diagnostic tests, specialty referrals). Other responsibilities include support of quality and preventative health efforts, and the role may assist with operations, including inventory support.
This role is not a typical Medical Assistant role, because at Cityblock we go above and beyond to meet our members where they are at.
Responsibilities : Engagement
- Schedule and manage appointments per protocol or at the direction of the care team and / or provider
Send appointment reminders and confirmation
Reschedule and escalate "hard to reach" members as needed to prevent member lossSchedule follow-up visits at the end of a patient's appointmentSupport the reschedule process by ensuring appropriate tasks are sent to team members responsible for rescheduling; directly reschedule member appointments at the time of cancellationAssess / Intake
Support provider during intake visits and clinical interventions longitudinally, as neededCollect external provider contact information for appropriate record requestClinical Visits, Practices & Procedures
Complete pre-visit tasks, including chart prep, review for quality opportunities and medical record requestsCheck-in members, including verification of contact info, demographics and obtaining consent formsComplete rooming process for provider appointments, inclusive of taking vitals, capturing medical history, completing clinical documentation, and setting up translation servicesFollow-Up
Complete post-visit workflows, including review of provider notes and closing loops as neededCoordinate on follow-up care (e.g, diagnostic tests, DME, specialty care referrals); communicate normal test resultsSchedule follow-up appointments, including transportation assistanceSend records to external providers as neededAddress and respond to member needs and delegate tasks in timely fashionOperations
Complete tasks such as daily checks, answering phones, room cleaning, restocking, and supply inventory as neededUtilize our care facilitation, electronic health record and scheduling platforms as needed to collect data, document member interactions, organize information, track tasks, and communicate with your team, members, and community resourcesParticipate in morning huddles with providers including presenting on patient's scheduled for the dayParticipate in the training / onboarding of other Medical AssistantsOther duties as assignedObtain patient medical history, chief complaints, and other chart components at the start of the visitDraw labs, administer vaccines, perform EKGs, and assist with other procedures as neededAbility to meet with members in their community (home, SNF, shelter, hospital)Fulfill other duties to support member care and initiatives as assigned (e.g., preventative care campaigns in the community)Work Experience :
HS Diploma or equivalent3+ years of experience working in a clinical operations settingBasic Life Support (BLS) certification is a requirementWe take into account an individual's qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company's equity program, paid time off, including vacation and sick leave. The actual offer will be at the company's sole discretion and determined by relevant business considerations, including the final candidate's qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is :
$19.07 - $21.18 Hourly
Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
Medical Clearance (for Member-Facing Roles) :
You must complete Cityblock's medical clearance requirements, which include, but may not be limited to, evidence of immunity to MMR, Hepatitis B, Varicella, and a TB screen, or have an approved medical or religious accommodation that precludes you from being vaccinated against these diseases.
We do not accept unsolicited resumes from outside recruiters / placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.