Traveling Community Operations Support Specialist

Job Description

What You Will Do:

Our Traveling Community Operations Support Specialist provides field operations support across communities and is responsible for executing key projects related to community setup, revenue generation, and customer experience improvements.

• Acts as a representative of operations and supports the successful launch, stabilization, or improvement of assigned communities.
• Responsible for enhancing the customer experience through excellent service, supporting resident acquisition and retention, and ensuring community readiness.
• Provides hands-on support with day-to-day operations, training on systems and processes, and covering positions as needed.
• Serves as a subject matter expert on operational policies and procedures, supporting both community teams and central operations.

This is a heavy travel position with up to 75% of the year or 3 weeks per month on the road or in the air. There is a preference to a base location in one of AIR's existing major markets near a major airport: Washington DC, Philadelphia, Miami, Atlanta, Denver, San Francisco, San Jose, Los Angeles, Orange County or San Diego.

A bit more about what you’ll do…

• This role supports the successful setup of new communities and the implementation of projects focused on revenue generation and enhancing the customer experience.
• It provides both on-site and remote operational support across multiple communities to ensure consistency in service delivery and adherence to company standards.
• The position partners with community teams to drive revenue through resident acquisition and retention efforts, including direct support with leasing and customer service.
• It is also responsible for training and supporting team members on systems, processes, and daily operational procedures to ensure successful adoption and execution.
• As a subject matter expert in operations, the role assists with troubleshooting, resolving resident concerns, and training on-site teams.
• It also may provides temporary staffing coverage for community positions during vacancies or high-demand periods.
• In collaboration with leadership, the role identifies process improvements, supports revenue initiatives, and shares updates on project status and community performance.
• Regular communication and reporting to central operations, leadership, and other key stakeholders.

Qualifications

What You Bring:

• Ability to travel at least 75% of the time with easy access to large Airport
• Proven ability to lead and support cross-functional teams in a fast-paced, project-driven environment.
• Experience in community operations, customer service, and leasing with a strong understanding of sales strategies and resident acquisition.
• Highly organized with attention to detail and the ability to manage multiple priorities.
• Strong communication and interpersonal skills, with a customer-first mindset and a collaborative approach to problem-solving.
• Technologically proficient with experience in property management systems and tools.
• Demonstrated ability to support training efforts, and provide operational coverage as needed.
• Understanding of financial processes, including budgets and variance review, is preferred.
• A background in process improvement, community setup, or operations support is a plus.
• Leadership or project management experience is highly desirable.