Customer Service Manager

Customer Service Manager, Souderton, PA (Onsite), $90,000–$105,000 + Bonus – FULL-TIME

Join a growing manufacturing organization that values collaboration, innovation, and continuous improvement. This is an exciting opportunity to step into a leadership role within a company that encourages fresh ideas, team development, and operational excellence.

Customer Service Manager – Responsibilities

• Lead, coach, and develop a team of Customer Service Representatives across multiple locations to deliver exceptional service and meet performance goals.
• Collaborate closely with Sales, Operations, Engineering, and Plant Leadership to ensure alignment with business objectives and customer needs.
• Oversee accurate order processing, customer inquiries, and issue resolution to maintain a seamless customer experience.
• Evaluate existing processes and implement new procedures to improve efficiency, communication, and overall service delivery.
• Use data and performance metrics to identify opportunities for improvement and ensure accountability within the team.
• Travel to a secondary location every 4–6 weeks to support staff, maintain alignment, and build team cohesion.

Customer Service Manager – Requirements