Customer Service-Accounting Services Associate III

Customer Service-Accounting Services Associate III

Location : Remote

Categories : Client Relationship Management / Service Delivery

Req ID : 2021-48653

Job Description

About Conduent

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description

Position is in Tempe, AZ (current hybrid work-from-home due to COVID) Candidates must be a commutable distance from Tempe, AZ

Customer Service Associate Roles and Responsibilities

Job Description

The incumbent will perform routine tasks requiring working knowledge of accounts payable as they relate to invoices and their statuses.

• Responds to invoice related telephone, email or chat inquiries using standard scripts and procedures.
• Research and gathers information appropriate to properly communicate options for resolution.
• Refers non-routine inquiries and escalations as needed.
• Create Work Orders from those calls and respond with appropriate research within the Service Level Agreements.
• Follow customer-specific policies and procedures.
• Handle multiple customers and take responsibility for following procedures for each customer.
• Responsible for quality and performance measurements as prescribed.
• Additional duties as required or assigned.

Qualifications

Customer service oriented with a commitment to quality and personal ethics with the ability to adapt to continuous policy and procedure changes.

Works independently or as part of a group or team in a diverse work environment.

• Strong computer and phone skills. Ability to use web-based computer applications
• Excellent communication skills both written and verbal, and internal personal skills
• Able to manage telephone and chat customer interactions and convey confidence while resolving the customers issues.
• Professional, friendly demeanor with a customer-oriented attitude. Good communication and listening skills. Able to accept constructive criticism.
• Able to understand and accurately communicate customers needs, while demonstrating critical thinking and problem solving skills.
• Able to thrive in a changing environment. (Every call is different and requires a unique and customized response)

Must be able to pass a background and drug test.

Must be 18 years or older

Must have a High School Diploma or GED

Closing

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex / gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military / veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the Submit button at the bottom of the form.

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