Senior Manager, Facilities (Hanover)

The Senior Manager, Facilities is responsible for overseeing the maintenance operations of DTLR stores across the United States. This leader will effectively exhibit DTLRs core values of Customer, People, Winning, Community, and Financial Responsibility in everything they do by performing the following main duties :

Duties / Responsibilities :

• Provide direct management for all maintenance activities in DTLR stores.
• Develop and implement processes and policies related to store facilities and maintenance, ensuring alignment with company standards.
• Manage store facilities requests and issues, prioritizing tasks to minimize operational downtime.
• Maintain quality control in-store facilities to ensure compliance with company standards.
• Review and approve all Standard Operating Procedures (SOPs) created by the facilities team before issuance to ensure consistency and efficiency in operations.
• Oversee the performance of facilities and maintenance vendors, reviewing, selecting, and managing vendors to complete required work.
• Coordinate with store leadership teams to implement a successful preventative maintenance program and minimize operational disruptions.
• Process documents and materials to disseminate information in compliance with program, district, state, and / or federal requirements.
• Utilize knowledge of each construction trade and its requirements to ensure compliance and cost alignment with service requests.
• Assist in the preparation of maintenance contracts
• Respond to emergency situations on a 24-hour, 7-day basis, informing leadership of any potential business disruptions or escalations.
• Develop strong partnerships with Store Managers, District Managers, Regional Managers, and Loss Prevention field teams and more
• Oversee and manage the daily store maintenance / fixture repair work order process through the Store Maintenance Ticket Process.
• Conduct in-store audits for safety and maintenance issues, implementing corrective actions as necessary.
• Directly train employees and vendors reporting to the Senior Store Facilities & Maintenance Manager, ensuring adherence to company standards and procedures.
• Delegate staff to respond to maintenance issues promptly and report information to Operations Management.
• Maintain employee records, oversee timekeeping, attendance, scheduling, and conduct performance reviews for the Facilities Maintenance staff.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Additional duties and projects as required.

Required Skills / Abilities :

Education and Experience :

Physical Requirements :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work Environment :

The work environment for this position is a moderately noisy office setting with very limited exposure to a moderate to loud warehouse setting.

The company reserves the right to modify this job description with or without notice. Employees may be asked to perform additional duties outside of normal job scope on a temporary basis per company policy.

General Information :

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. DTLR, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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