Head of Workplace, Campus & Goal Coaching
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel atall from Day One.
The Head of Workplace, Campus & Goal Coaching is a senior leader responsible for the vision, strategy, and performance of four integrated areas : (1) Workplace Banking builds and scales our employer?based offerings; (2) Campus & Student Segment oversees university partnerships and student / Gen Z acquisition strategies; (3) Corporate Sites requires relationship management and growing external partners; and (4) Goals Coaching encompasses the team who are focus on customer coaching discipline. This role orchestrates cross?functional planning with Product, Digital / Technology, Marketing, Risk, and Field Leadership.
Responsibilities
- Set strategy & plan for Workplace, Campus and Coaching teams, including establishing KPIs / OKRs that tie to growth, experience, and quality
- Scale Workplace Banking : productize the offer, oversee partner intake / launch, and own adoption, engagement, and P&L impact in collaboration with Product, Digital, and Marketing
- Lead Campus & Student portfolio : expand university relationships, run segment roadmaps across branch / digital, and manage profitability and competitive positioning
- Lead the Goals Coaching organization : hire / develop leaders and coaches who help customers and non-customers plan for all phases of their future through one-on-one, couple, or small-group sessions through the varying stages of their goal's lifecycle
- Partner with Branch Leadership to develop buy-in and drive stronger client engagement and deepening
- Risk, compliance & controls : oversee management of partner contracts.
- People : build an inclusive, high?performance team
Qualifications
10+ years progressive leadership across two or more : workplace / employer programs, campus / university partnerships or student segments, alliance / enterprise relationship management, and large?scale coaching / L&DProven success leading distributed teams; delivering complex cross?functional programs from concept to scaleExecutive?level stakeholder influence and communication; strong commercial and operational acumenStrong analytical skills that allow candidate to build business cases, assess opportunities, and tie to financial resultsBachelor's degree required; Master's or equivalent experience preferredPrefer candidates who have a track record launching / optimizing Workplace Banking with measurable engagement and growthExperience negotiating university / corporate?site agreements and improving program profitability is a plusCoaching credentials or leadership of a coaching organization is beneficial, but not required.U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.