Bilingual Customer Service

Job Description

Job Description

Daniel Cahue Farmers Insurance Agency is a family-owned, bilingual insurance agency serving Illinois and multiple surrounding states. We specialize in providing personalized service and insurance solutions for auto, home, life, and business needs. Our mission is to protect our clients like family, and we're looking for someone who shares that same commitment.

We are seeking a dependable, motivated, and friendly Customer Service Representative (CSR) to join our team. The ideal candidate is a strong communicator who is passionate about helping others, organized, and thrives in a fast-paced environment. Bilingual in Spanish is strongly preferred.

Benefits

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Free Coffee

Paid Holidays

Holidays Off

Bonus Opportunities

Hands-on Training

Employee Discounts

Pay Raise Opportunities

Weekends Off

Responsibilities

• Provide exceptional customer service via phone, email, and in person
• Assist clients with policy questions, payments, claims, and coverage changes
• Process documents, update account information, and manage client follow-ups
• Help with quoting and onboarding new customers (training provided)
• Support the agency in retention and cross-selling efforts
• Maintain accurate records in our CRM and agency management systems
• Collaborate with other team members to create a positive office environment

Requirements