Voice Product Owner Twilio

Skill Matrix

Skills

Years of Exp

Year Last Used

Rating (Out of 10)

Product Owner

Twilio

Voice

Position Details

Requirement

Role

Voice Product Owner Twilio

Location

New York, NY (Remote)

Type of Hire - Contract / C2H

Contractor

Duration

Long Term

Number of Interviews

L1+HR+Client

In person interviews Yes / No

No

Client Interview Yes / No

Yes

Position requirements (Remote / Hybrid / Fully onsite)

Remote

Job Description

Voice PO (New Role) -

• Understanding of end-to-end contact center functionalities
• Exposure to Twilio IVR and Insights reporting will be a bonus
• Good communication skills with ability to independently lead large scale discovery sessions with challenging and difficult stakeholders
• Understanding and documenting business needs and converting them into consumable US with clearly articulated acceptance criteria’s
• Task ownership and Accountability of product processes and deliverables
• Empathetic and high-performing product person who thrives in high-speed environment