Area Service Manager

Area Service Manager

At STERIS, we help our customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Summary

As an Area Service Manager (ASM), you'll drive a Customer First culture within a full-service area. You'll be responsible for the growth and profitability of the district by driving service revenue and sale partnerships for local and national accounts within your area. Average annual revenue of 5.5 million with an expected margin target of 45%. Our ASM's model STERIS' values and demonstrates ability to drive innovative thinking and continuous improvement, acts as a talent champion in attracting, developing and engaging teams to build customer trust, achieve financial and operational targets while effectively navigating change. You'll work cross-functionally with IPT (Infection Prevention Technologies), Surgical, Life Sciences, Mobile SPD (Sterile Processing Department), IMS (Instrument Management Services), and Consumable business to help drive cohesive Customer solutions and support company growth. Ensures compliance with safety protocols and anticipates and manages risk.

What You'll Do as an Area Service Manager

• You'll spend 1 / 2 of your time focusing on Customer satisfaction, retention and revenue attainment for your area. This will be accomplished by building strong Customer relationships, represents Service in critical Customer meetings, sales opportunities, and escalates issue resolution that requires leadership intervention.
• Implements protocols and procedures to ensure cost effective delivery of high quality services.
• You will develop and execute coordinated strategies with internal partners to align Customer needs with business objectives, ensuring the right resources are allocated at the right time.
• Prepares for future workforce requirements by accessing and enhancing skills / experience within the team.
• You'll spend 1 / 2 of your time focusing on growth and continuous improvement. This will be accomplished by delivering targeted financial performance for the area, encompassing full profit / loss responsibility and risk management for all area related activities.
• Collaborate with the business unit Controller and AVP to analyze and develop associated costs, forecasted revenue and projected top / bottom line for area, including inventory management, employee expenses, and operational costs.
• Assess the financial impact of new programs and ensure compliance with Customer, corporate and regulatory requirements (including safety and training).
• Monitor and manage employee performance to cultivate a high performing team, ensuring training and coaching are provided to meet Customer needs.

The Experience, Skills and Abilities Needed

Required :

Preferred :

What STERIS Offers

Pay range for this opportunity is $100,000-$135,000. This position is eligible for bonus participation. Minimum pay rates offered will comply with county / city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio.