Telecom Operator - PRNAdvocate Health Care • Libertyville, IL, US
No longer accepting applications
Telecom Operator - PRN
Advocate Health Care • Libertyville, IL, US
9 days ago
Job type
- Part-time
Job descriptionRespond to alarm on 8 Emergency panels and 24 Codes called on the Emergency phone. Announce on overhead page and activate notification for each alarm / code Read alarm on panels to ensure accuracy when announcing location For Code procedures, clarify location and type of alarm with caller before announcing Keep accurate record of alarm testing so all operators know the status of the alarm Notify supervisor of all problems with alarms Keep log of codes for Staff Development and Nursing When speaking with patient / visitor, speak in a calm manner to reduce panic Answer physician's answering service calls; take appropriate messages and relay to the appropriate physician or office Speak with caller and take message in a non-judgemental manner Ensure that the message is accurate with patient's name, caller's name, phone number and clear message Give message to office or physician; check on-call schedule to give message to the appropriate physician File messages in physician's slot Assist in maintaining vacation / holiday / office closed schedules Overhead page physicians upon request Overhead page to announce emergencies, codes, drills, etc.; perform overhead paging in a calm, professional manner Ensure that non-paging talk is not broadcast on overhead paging system Perform minor phone repairs and exchanges, replacing handsets, cords, etc. as needed on staff and patient rooms Assist in troubleshooting phone / fax problems Refer unresolved problems to Telcom Manager Maintain personnel work schedule in a professional manner; be flexible and cover absences when needed Arrive for scheduled shifts on time to be logged in and ready to take calls at start time Perform other duties as assigned Adhere to dress code Maintain a clean, organized workspace Remain in compliance with all hospital and department policies and procedures, including absenteeism policy 1-2 years of hospital, medical group or switchboard experience Knowledge, Skills & Abilities Required : Ability to speak English fluently Good communication skills Good interpersonal skills Good keyboarding skills None Ability to see / utilize information from board, screens, over-head monitors and alarm panels Must be detail oriented Ability to work in a fast-paced environment Must be good at multi-tasking Must be patient and compassionate with callers Must be able to sit through shift
Join to apply for the Telecom Operator - PRN role at Advocate Health Care
Base pay range
Base pay range
$18.50 / hr - $27.75 / hr
Major Responsibilities
- Answer all incoming / internal calls to the main hospital
- Direct calls to the appropriate department / individual; aid callers dialing out
- Assist patients who do not know how to dial out on the phone in the room
- Assist hospital associates in making calls, troubleshooting phone / fax issues, directory assistance
- Remain at all times courteous and professional with all callers
- Ensure that caller is transferred to the appropriate area or department to minimize transfers
- Distributes special equipment to the hearing impaired patients
Emergency / Code and Paging
Messages and Physician Contact
Overhead Paging
Phone Repairs and Maintenance
Work Schedule and General Duties
Education / Experience Required : High school diploma or equivalent.
Physical Requirements And Working Conditions
Seniority level
Not Applicable
Employment type
Part-time
Job function
Information Technology
Industries
Hospitals and Health Care
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Operator Telecom • Libertyville, IL, US
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