Payroll Director

AVP Controller

$105,654.00 - $174,330.00

Location : United States of America

Address : 1401 Pacific Ave, Dallas, TX 75202

FLSA : Exempt

Professionals : 01 - Official Administrator (EEO-4-United States of America), 1B - Managers and Directors (EEO-SubCategory)

General Summary

The Payroll Director is a key leader responsible for providing vision and leadership for the payroll team and overseeing the entire payroll function. This includes developing and implementing the business strategy and overseeing all aspects of payroll operations, including service standards, productivity, quality assurance, process improvement, cost control, staff and leader development, and compliance with policies and procedures as well as state and federal regulations. The Payroll Director position reports directly to the AVP / Controller.

Essential Duties and Responsibilities

Direct and lead all aspects of payroll processing, ensuring accuracy, timeliness, and compliance with regulations.

Lead and manage the payroll team to meet targets and service level agreements set for day-to-day operations.

Ensure compliance by developing and implementing payroll policies and procedures in accordance with federal, state, and local tax laws, labor laws, and company regulations. Plan and execute strategy roadmaps for payroll, which include workforce planning, setting up end-to-end payment functions, and working with Accounting to reconcile relevant accounts.

Coach and guide payment services teams to perform at an exceptional level and manage expectations with various stakeholders. Manage milestones and deliverables by ensuring KPI's are communicated and tracked.

Implement and report (biweekly, monthly, quarterly) on key metrics to monitor, manage, and improve quality and efficiency.

Evaluate current operations, identify control weaknesses and inefficiencies. Recommend and develop new strategies and more efficient processes related to Payment Services.

Identify, plan for, and develop strategies, services, and activities to support current and future customer needs in an efficient, effective, and high-quality manner.

Identify, justify, and support new projects related to improving payroll processes overall, serving as a key stakeholder for all aspects of the payroll project life cycle (design, development, testing, and implementation).

Instill and foster a change management and continuous improvement mindset.

Keep informed of industry and regulatory trends and prepare the payment services team to respond effectively to the changing business environment. Ensure low payment risks / losses for all cashless transactions on various DART platforms.

Partner and build relationships with internal stakeholders and external payment partners to manage and optimize a successful payments business.

Collaborate with cross-functional groups such as Human Resources, Business Innovation, Treasury, Procurement, Technology, and other management teams to improve payment processes, system functionalities, and fraud detection methods.

Performs other related duties as assigned.

Minimum Knowledge, Skills, and Abilities Required

Note : An equivalent combination of related education and experience may be substituted for the below-stated minimums, excluding High School Diploma, GED, Licenses, or Certifications.

Bachelor's degree from an accredited college or university in Finance, Accounting, Business Administration, or a related field.

Five (5) years of related payment operations experience, including experience managing a professional staff.

Pass a physical (medical) examination that includes a drug screen to operate DART non-revenue vehicles.

Pass a criminal background check and credit check.

Knowledge of relevant federal, state, and local regulatory rules and policies related to payment operations, as well as tax-related requirements. Good understanding and knowledge of fraud, payments, and risk

Strong experience with metrics and reporting; ability to analyze, assess, design, and adjust process flow for payment operations and the related quality and efficiency impacts. In-depth knowledge of principles, policies, and practices related to payment operations

Proficient in PC and knowledgeable of software applications, including proficiency in Trapeze, Lawson, Workday, Ripplestone, Tableau, Microsoft Office applications of Word and Excel, or other related software applications.

Excellent written and verbal communication skills, along with strong leadership skills

Detail-oriented and efficient time manager who can thrive in a dynamic and fast-paced working environment

Analytical and creative skills to find solutions to complex interpersonal, technical, and administrative problems.

Ability to be dedicated to meeting the expectations and requirements of internal and external customers; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Ability to blend people into teams when needed. Creates strong morale and spirit in his / her team. Fosters open dialogue. Defines success in terms of the whole team. Creates a feeling of belonging in the team.

Ability to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.

Ability to marshal resources to get things done; uses resources effectively and efficiently; can orchestrate multiple activities at once to accomplish a goal.

Ability to use rigorous logic and methods to solve difficult problems with effective solutions.

Ability to quickly develop technical understanding; is good at learning new industry, company, or technical knowledge.

Ability to accurately scope out the length and difficulty of tasks and projects. Sets objectives and goals. Breaks down work into the process steps. Develops schedules and task / people assignments. Anticipates and adjusts for problems and roadblocks. Measures performance against goals. Evaluates results.

Ability to read a situation quickly. Good at focused listening. Can effectively negotiate difficult agreements and settle disputes equitably. Can find common ground and get cooperation with minimum noise.

Working in an environment where there is minimum exposure to dust, noise, or temperature. May be moderately exposed to unpleasant working conditions to include dust, noise, temperature, weather, petroleum products, and chemicals while visiting DART's operating facilities, assuming incumbent is observing all policies and procedures, safety precautions and regulations, and using all protective clothing and devices provided.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may perform other duties as assigned.

DART is proud to be an Equal Employment Opportunity Employer, supporting diversity in the workplace. M / F / D / V