Patient Care Coordinator ( Medspa)

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Employee discounts

Free food & snacks

Opportunity for advancement

Paid time off

Training & development

About Us

SanctuaireMD is a premier medical aesthetics and wellness practice dedicated to delivering advanced treatments with personalized, compassionate care. We specialize in skincare, injectables, body contouring, and wellness therapies all performed with clinical excellence and genuine connection.

We are seeking a Patient Care Coordinator who is enthusiastic about the aesthetics industry, a team-player, and thrives in a dynamic, service-oriented environment. This role is essential in ensuring patients feel supported, informed, and cared for throughout their journey with us.

Key Responsibilities

• Welcome and assist patients in person, by phone, and via text in a warm, professional manner.
• Respond promptly to inquiries, book appointments, manage follow-ups, and ensure seamless front desk operations.
• Conduct outbound cold-calls and lead follow-up to convert inquiries into appointments.
• Confidently educate and recommend treatment plans and skincare products aligned with patient goals.
• Accurately handle financial transactions, membership enrollment, and package tracking.
• Maintain patient records and consents in EMR / CRM systems.
• Collaborate with the clinical team to ensure timely and complete patient documentation and communication.
• Contribute to content creation and engage with the practices social media platforms (e.g., Instagram, Facebook) to promote treatments, offers, and patient testimonials.
• Help plan and support in-office events, promotions, and marketing campaigns.
• Assist with daily reporting, inventory checks, and other administrative duties.
• Must be available to work weekends and flexible shifts.

Qualifications & Requirements

• Medical spa or aesthetics industry experience is required.
• Proven ability in treatment and product sales .
• Excellent customer service and communication skills.
• Comfortable with cold-calling, lead conversion , and patient retention strategies.
• Experience with social media marketing , including basic content creation, captions, and brand-aligned posting.
• Strong organizational skills and attention to detail.
• Proficient in basic math / computations for checkouts and invoices.
• Tech-savvy with EMR / CRM systems, scheduling software and Google Workspace.
• High level of professionalism, honesty, dependability , and ability to work independently.
• Medical Assistants and Estheticians with strong administrative and sales skills are welcome to apply.

Preferred Qualifications

• Working knowledge of aesthetic services including Botox / Dysport, dermal fillers, laser treatments, body contouring, facials, and medical-grade skincare.
• Familiarity with platforms such as Jane, Aesthetic Record, Boulevard, or Canva for social media.
• Understanding of HIPAA regulations and patient confidentiality standards.

What We Offer

• Competitive hourly wage + commission on product sales
• Generous Staff discounts on treatments and skincare product
• A supportive and growth-focused work environment
• Ongoing training and professional development opportunities

To Apply :

Please submit your resume and a brief cover letter explaining your relevant experience and why youd be a great fit for our team. We look forward to connecting with you!