Front Office Manager
Lyle takes the best of "home" and then makes it even better. It is somewhere you can make your own, be cared for and always feel welcome. Whether you're a proud Washingtonian or a guest in our capital city, you'll unwind in complete comfort throughout your time with us. However, that comfort is never at the expense of a style that is unique to Lyle : beyond the expected, but never over the top.
We are looking for a front office manager who is quietly confident, approachable, calm under pressure, authentic, and always looking to go above and beyond. Someone that knows the city and in their free time loves to explore and try new places. As we like to say, city insiders as we consider Lyle to be the heart of the neighborhood.
Our culture is entrepreneurial, team-oriented, creative, and unparalleled hospitality experiences underpins all that we do. We believe passion, a clear vision and best-in-class talent leads to extraordinary results.
Our ideal colleague thrives in a non-stop environment, has an open mind, a great sense of humor, loves finding solutions, working with a team, and proactively creating positive outcomes.
The ability to be adaptable, calm under pressure, resourceful and efficient is in your DNA.
Who We Are :
- We live and breathe the concept of heartfelt hospitality, offering polished by unobtrusive service.
- We make it a priority to make each guest feel content and comfortable during their time at Lyle.
- We do not overcomplicate; we keep it simple. Calm, but never dull.
- We live like locals, we strive to be a brilliant neighbor.
- We carefully and quietly consider our guest needs to create an authentic, warm Lyle experience.
- We are always empathetic and welcoming. Our doors are always open.
- There is no place like Lyle.
Front Office Manager Essential Functions :
Ensure warm and genuine arrival and departure experience for all guests.Operate the Front Office properly, efficiently and with profitability and in accordance with Lyle Washington DC service standards.Ensure the Front Office associates are informed & up-to-date with information on rates, promotional programs, and all information pertaining to Lyle Washington DC and the surrounding areas.Facilitate the work schedule for all Front Office Employees to ensure proper staffing levels are followed at all times.Anticipate guests' needs, create personal and memorable experiences and solutions.Handle all guest complaints and provide solutions to guest issues; ensure proper follow-up protocol is in place and all guest issues are resolved prior to departure.Collaborate and communicate with all departments to ensure seamless guest satisfaction.Identify quality improvement trends and effectively communicate issues to the Director of Operations; track issue trends and provide innovative solutions to eliminate guest dissatisfaction.Perform training, including coaching & counseling, disciplinary action, etc., for Front Office Team.Manage the Front Office Up-Sell Program, encourage participation & growth.Comply with all company policies and procedures.This Position Requires The Following Knowledge, Skills And Abilities :
Fun and welcoming personality is a MUSTExperience in full-service, lifestyle hotelA minimum of 1-2 years of leadership experience in Front Office or Rooms DivisionExcellent communication skills; both verbal and written.Experience in opening a hotel and implementing new conceptsStrong ability to multitask, work in a fast-paced environment & have a high-level attention to detail.Strong knowledge of MS Office, Opera, MICROS, and KnowCross.Superior knowledge of front office operations is required; must be able to fluidly manage and monitor all areas of Front Office Operations at all times.Must be able to work a flexible schedule to accommodate all business goals and objectives which might include evenings, weekends, and holidays.Benefits :
At Lyle Washington DC we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including :
Medical, Dental & Vision Insurance (for full-time employees)6 complimentary nights a year at any Lore Group hotelLore Group Employee & Immediate Family RatesLore Group Friend and Family Rates50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery50% discount in Lore Group restaurants and bars10 Days Vacation - Plus every year an extra dayCompany Paid Life Insurance 1.5X annual salaryEmployee Assistance ProgramReferral Incentive401K with 5% MatchTraining and Development ProgramsAdditional perks via United HealthcareComplimentary Employee MealsEmployee Recognition programsEqual Employment Opportunity :
Lore Group does not discriminate against employees or applicants for employment based upon race, color, religion, sex, national origin, age, disability, personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, genetic information, matriculation, or political affiliation. We will make any reasonable effort to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruiting, selection, training, placement, promotion, wages and benefits, transfers, terminations, and working conditions.
Location : Washington, DC