Customer Service CoordinatorGlobal Lending Services • Tempe, AZ, US
Customer Service Coordinator
Global Lending Services • Tempe, AZ, US
15 days ago
Job type
- Full-time
Job descriptionHigh school diploma or equivalent required Minimum of one-year customer service experience required; customer service experience in the consumer finance industry preferred Strong verbal and written communication skills Excellent interpersonal skills : friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information. Team player that can adapt in a fast paced and changing environment Proficient computer skills with working knowledge of standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities Excellent critical thinking, problem solving, and decision-making skills Commitment to exemplifying the organizational core values and key competencies Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity Remain in a stationary position up to 100% of the workday Constantly operate a computer and other standard office equipment Job functions involve sedentary to light physical effort. Physical demands range from sitting, walking, standing, or pushing or pulling materials. Work may involve exerting up to 10 pounds of force to lift, carry, push, pull, or move objects. Be able to perform activities such as : viewing a computer terminal, extensive reading, bending, and kneeling This position is full-time; day shift Regular, predictable attendance is required, including overtime hours as business demands dictate
Job Description
Job Description
What does it mean to be a Customer Service Coordinator with GLS?
The Customer Service Coordinator will play a vital role in ensuring positive customer experiences. This position will use comprehensive knowledge of the loan process as well as internal processes and procedures to handle complex customer cases as an escalated level of support.
How will you drive value within the organization as a Customer Service Coordinator?
- Serve as a resource to frontline associates in handling challenging customer cases, understanding account complexities, and resolving escalated issues
- Take ownership of customer-related issues escalated by front line associates and see them to completion
- Quickly build rapport with customers to win their trust in the resolution of their issues
- Play a vital role in educating and effectively explaining to customers the details of their auto loan
- Apply critical thinking skills in problem solving to assist customers and still adhere to company policies to protect the interests of the organization
- Review, identify, resolve, and track root causes for all escalations such as account disputes, customer service complaints, and regulatory compliance
- Provide real-time assistance to front line associates on calls
- Listen to customer feedback and share expertise in making recommendations to management on how to create a more positive customer experience
- Provide feedback on escalated trends impacting customer experience
- Facilitate delivery of training of any system enhancements or strategies to improve customer experience
- Maintain electronic records and files that support work performed and results
- Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates and members of management
- Perform additional assignments and special projects as required by the needs of the company or as directed by management
What should you already know to be successful in this role as a Customer Service Coordinator?
Employment Requirements :
Schedule :
Create a job alert for this search
Customer Service Coordinator • Tempe, AZ, US
Related jobs
A company is looking for a Customer Success Coordinator 5 to manage patient support activities and ensure effective scheduling and communication.
Key Responsibilities Coordinate the work and activ...Show more A company is looking for a Patient Care Coordinator.Key Responsibilities Manage requests for services from members and providers, including referrals and prior authorizations Assist clinical sta...Show more A company is looking for a Customer Success Coordinator 4 Lead.Key Responsibilities Assist in coordinating daily activities of dispatch staff and support patient services Conduct quality assuran...Show more 
A career at Banfield means you'll find yourself working in the pet healthcare field alongside industry experts with a chance to make a difference in the lives of pets and the clients we serve throu...Show more A company is looking for a Client Coordinator - Final Mile.Key Responsibilities Monitor and track pricing workflows to ensure timely responses Coordinate with internal teams to align pricing pro...Show more 
On Q Property Management is looking for a full-time Service Coordinator to join our team in Gilbert, AZ!.We are a fast-growing property management company focused on customer service, communication...Show more
This role ensures IT operations run smoothly 24 / 7 / 365 by managing ticket load, coordinating resources, and maintaining a high level of customer satisfaction.
The Client Service Coordinator works wit...Show more A company is looking for an Employee Services Coordinator to manage tuition reimbursement applications for clients.Key Responsibilities Audit and process tuition reimbursement applications for co...Show more A company is looking for an Account Growth Coordinator (Network IMO).Key Responsibilities Serve as a key contact for assigned Network IMO agents, ensuring a customer-focused approach Promote pro...Show more 
The Service Coordinator serves as a key liaison between APS, municipalities, contractors, and customers to facilitate new electrical service installations, system upgrades, conversions, and relocat...Show more
CSI / Customer Service Coordinator.Midway Nissan is looking for an energetic and detail-oriented individual to join our customer service team as a CSI / Customer Service Coordinator.The right candi...Show more Purpose : Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others.Through advan...Show more A company is looking for a Field Service Coordinator.Key Responsibilities Provide administrative support to the field service team Log and code work hours and enter orders upon receiving purchas...Show more A company is looking for a Care Coordinator I-Bilingual.Key Responsibilities Provides customer support via phone, email, or instant messaging to business customers, serving as the primary contact...Show more A company is looking for a Sales Coordinator to manage inbound and outbound sales opportunities.Key Responsibilities Manage inbound leads through Hubspot, qualifying and conducting structured dis...Show more A company is looking for a Care Coordinator.Key Responsibilities Support patients in scheduling provider visits Ensure proper documentation of all patient contacts Answer patient calls and tran...Show more A company is looking for a Hubspot Operations Coordinator to provide administrative support and ensure efficient data management across departments.
Key Responsibilities Design, build, and trouble...Show more 
When you work with Ernest, you’ll enjoy the advantages of learning proven methods of success, a proactive approach, and having fun while earning what you’re worth with a lot of really a...Show more
Customer Success Coordinator
VirtualVocations • Chandler, Arizona, United States
Full-time
Last updated: 30+ days ago • Promoted
Patient Care Coordinator
VirtualVocations • Glendale, Arizona, United States
Full-time
Last updated: 30+ days ago • Promoted
Customer Success Coordinator Lead
VirtualVocations • Phoenix, Arizona, United States
Full-time
Last updated: 18 hours ago • Promoted • New!
CLIENT SERVICE COORDINATOR
Banfield Pet Hospital • Mesa, AZ, US
Full-time
Last updated: 30+ days ago • Promoted
Client Coordinator
VirtualVocations • Glendale, Arizona, United States
Full-time
Last updated: 30+ days ago • Promoted
Service Coordinator
On Q Property Management • Gilbert, AZ, US
Full-time
Last updated: 30+ days ago • Promoted
Service Coordinator
TOTAL NETWORKS • Phoenix, AZ, US
Full-time
Last updated: 30+ days ago • Promoted
Employee Services Coordinator
VirtualVocations • Tempe, Arizona, United States
Full-time
Last updated: 30+ days ago • Promoted
Account Growth Coordinator
VirtualVocations • Tempe, Arizona, United States
Full-time
Last updated: 1 day ago • Promoted
Service Coordinator
APS • Phoenix, AZ, US
Permanent
Last updated: 1 day ago • Promoted
CSI / Customer Service Coordinator
Midway Nissan • Phoenix, AZ, US
Full-time
Last updated: 15 days ago • Promoted
Customer Service, Collections Coordinator
Global Lending Services • Tempe, AZ, US
Full-time
Last updated: 15 days ago • Promoted
Field Service Coordinator
VirtualVocations • Glendale, Arizona, United States
Full-time
Last updated: 30+ days ago • Promoted
Bilingual Care Coordinator
VirtualVocations • Glendale, Arizona, United States
Full-time
Last updated: 30+ days ago • Promoted
Sales Coordinator
VirtualVocations • Glendale, Arizona, United States
Full-time
Last updated: 30+ days ago • Promoted
Care Coordinator
VirtualVocations • Glendale, Arizona, United States
Full-time
Last updated: 30+ days ago • Promoted
HubSpot Operations Coordinator
VirtualVocations • Glendale, Arizona, United States
Full-time
Last updated: 2 days ago • Promoted
Client Coordinator
Ernest • Phoenix, AZ, US
Full-time
Last updated: 8 days ago • Promoted