CSI / Customer Service Coordinator

Job Description

Job Description

CSI / Customer Service Coordinator

Phoenix, AZ

Midway Nissan is looking for an energetic and detail-oriented individual to join our customer service team as a CSI / Customer Service Coordinator. The right candidate will have a positive attitude and a passion for problem solving and delivering exceptional customer service.

Responsibilities :

• Meet and greet customers in a professional manner in-person & on the phone with a warm, professional attitude.
• Appointment scheduling and confirmation for customers over the phone and in person; coordinating with the sales and service teams.
• Answer inquiries about vehicles, service, and dealership promotions. Assist customers with basic product knowledge and direct them to the right department.
• Follow up calls to maintain high satisfaction rating with guests.
• Reporting new vehicle sales to the manufacturer and following up with customers to ensure they had a positive experience and will complete their surveys.
• Working with the sales and service teams to ensure they stay up to date on their required training courses.
• Handle customer complaints with integrity and poise.
• Maintain accurate customer records in our CRM system.
• Support the sales and service teams with daily administrative tasks.

Qualifications :

What We Offer :

Midway Nissan has been a long-standing business providing automobiles, careers and stability in our community for over 20 years.  Our employees are our main focus in helping to grow our business. As a proud member of the community of North Phoenix, AZ, we also recognize the value of giving back to the community. That’s why we’ve given back to a variety of local charities and youth organizations throughout the 20+ years we’ve been here. The customer always comes first but without great employees we could not achieve this.

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.