We are seeking a hands-on and experienced Mitigation Lead Technician to oversee and execute emergency restoration projects involving water, fire, mold, and environmental damage. This role requires strong leadership in the field, technical expertise, and a commitment to safety, quality, and customer satisfaction. The ideal candidate is confident managing crews, communicating with clients and adjusters, and ensuring projects are completed to industry standards.
Key Responsibilities
Project Leadership & Execution
- Lead mitigation jobs from start to finish, including water, fire, mold, and biohazard restoration
- Supervise and train technicians on equipment usage, safety protocols, and restoration best practices
- Set up containment zones, perform demolition, and maintain clean, organized job sites
- Operate and maintain drying and dehumidification equipment (e.g., air movers, dehumidifiers, HEPA filters, injectidry systems)
Technical Documentation & Quality Control
Monitor job progress and adjust strategies based on IICRC standardsTake and record moisture readings accurately using field software (e.g., MICA, DASH, Encircle)Ensure all documentation is complete, timely, and aligned with company and industry requirementsClient & Team Communication
Serve as the primary point of contact for customers and insurance adjusters on-siteCommunicate clearly and professionally with internal teams to coordinate project handoffs and updatesUphold a high standard of customer service throughout the project lifecycleLogistics & Emergency Response
Maintain a clean, stocked, and organized company vehicleEnsure all equipment is in working order and ready for deploymentParticipate in on-call rotation and respond to emergency calls as scheduledQualifications
Minimum 2 years of experience in mitigation or restoration (residential and / or commercial)WRT certification required; additional certifications (ASD, AMRT, FSRT) strongly preferredProficient with moisture detection tools and structural drying equipmentDemonstrated leadership ability or strong interest in growing into a lead roleExcellent communication and customer service skillsPhysically fit and able to lift 50+ lbsValid driver’s license with a clean driving recordWillingness to work flexible hours, including evenings and weekends