Customer Education Manager

Job Description

Job Description

Description :

Join the team shaping the future of healthcare! Medbridge is a dynamic software company working with the country’s largest healthcare providers to build technology solutions helping patients get better faster, while decreasing the overall cost of care. Our team is growing and looking for an enthusiastic Customer Education Manage r to join us!

We hire in the following states : AZ, CO, CA, FL, ID, GA, IL, NH, KS, MA, MI, MN, NC, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI..

As a Customer Education Manager at Medbridge, you will ensure our clinicians and patients fully utilize our products to enhance the healthcare experience. You will develop online help center resources,in-app guides, and product training to drive the success and growth of Medbridge’s products. You will report to the Senior Director of Product Operations. Your customer education strategy will align with industry best practices and support goals for product adoption and utilization.

Why work at Medbridge?

• We are mission driven . At Medbridge, our mission is clear - we want to help everyone move well, feel well, and live well.
• You’ll make an impact here. 300,000+ clinicians use our products daily, impacting millions of patients. In this role, you help create experiences that impact these important leaders.
• Our customers love Medbridge! We work with 9 of the top 10 Private Practice and hospital systems nationwide, and 6 of the top 10 home health organizations. have a nearly 100% client retention rate and are continuing that work in 2024 and beyond.

We’re looking for a Customer Education Specialist to create and deliver engaging training and support materials that help customers and patients confidently use MedBridge products. You’ll work closely with Product and Customer Success teams to identify customer needs, develop relevant content, and ensure users can easily find answers and succeed with our tools. Highly organized and self-directed, you’ll own the end-to-end customer education lifecycle—from planning and prioritization through creation, delivery, and ongoing improvement—in a fast-moving environment. The ideal candidate has experience in customer education or enablement, strong communication skills, and the ability to translate complex workflows into clear, actionable learning experiences. communication and interpersonal skills, and a deep understanding of the company’s products and services.

Responsibilities

Qualifications

Our Values :

Excellence : A job worth doing is a job worth doing RIGHT.

Fortitude : Our goals are big. Our dedication is bigger.

Service : We work for something more important than ourselves.

Salary Range : $95K- $115K

At Medbridge, salary ranges are assigned to a job based on 3rd party salary benchmark surveys. Individual pay within this range is informed by the candidate's skills, capabilities and experience.

We embrace diversity and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. No matter your background, your orientation, your identity expression, or whatever else makes you unique, if you want to raise the bar and join an amazing team of passionate people, then we'd love to work alongside you at Medbridge.

Take the Next Step

If you’re excited about this opportunity and think Medbridge is the right fit for your career, apply now! Our Talent Acquisition team will follow up with you shortly. Please note : Depending on location, final round interviews may be conducted in person.

Requirements :