Customer Success Manager

Job Description

Job Description

Adora is building the next generation of AI-native marketing tools to help brands connect with customers in more intelligent, efficient, and effective ways. Backed by top-tier investors, we're at a pivotal moment of growth—and we're looking for a Customer Success Manager who can drive client satisfaction, retention, and growth through our innovative AI platform.

Role Overview : We're seeking a customer-focused professional to join our team as a Customer Success Manager. In this role, you will serve as the primary point of contact for our clients, ensuring they maximize value from our AI-powered marketing platform while achieving their business objectives. You'll guide clients through onboarding, adoption, and expansion phases, combining deep product knowledge with strategic account management to drive long-term success and growth.

What You'll Own :

• Manage a portfolio of client accounts, serving as their trusted advisor and primary point of contact
• Lead client onboarding processes, ensuring smooth implementation and adoption of our AI platform
• Conduct regular check-ins, business reviews, and success planning sessions with key stakeholders
• Identify expansion opportunities and collaborate with sales teams to drive account growth
• Monitor client health metrics, usage patterns, and satisfaction scores to proactively address concerns
• Troubleshoot client issues and coordinate with product and engineering teams for resolution
• Create and maintain customer success documentation, playbooks, and process improvements
• Advocate for client needs internally and provide product feedback to development teams
• Support contract renewals and work to minimize churn through proactive relationship management

Who You Are :

What We Offer :

Benefits include stock options and medical / dental / vision insurance.

We are an equal opportunity employer and value diversity and inclusion at our company.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.