Sales Support Manager

Sales Support Manager

It's exciting to find yourself standing in a pivotal moment in time. It's even more exciting to be out front leading it. At QTS, our world-class data centers are supporting our customers most strategic growth initiatives, positioning us at the forefront of today's dynamic digital transformation.

As AI and cloud drive the demand for increased speed, capacity and capability, QTS has emerged as the global digital infrastructure leader, committed to connecting the world for good. Driven by purpose and fueled by a spirit of innovation, QTS designs, builds and operates some of the world's most advanced, forward-thinking data centers. QTS is a portfolio company of Blackstone.

QTS is Powered by People. People who play a vital role in our company's culture, innovation and growth. People who are committed to contributing to the communities where we operate and work. People who are knowledgeable, resourceful and mission driven. Together, we do great things.

Who You Are

The Sales Support Manager leads and develops a team of Sales Support Specialists, driving operational excellence in quoting, contract management, CRM administration, and cross-functional coordination. This role ensures accurate and timely quotes, contract compliance, and data integrity within Salesforce and related systems. As a strategic partner to Sales leadership, the manager enables process improvements, automation, and customer satisfaction, supporting QTS's mission of delivering world-class digital infrastructure solutions.

What You Will Do

Team Leadership & Development

• Manage, mentor, and develop Sales Support Specialists, including performance reviews, training, and career growth.
• Set clear expectations and KPIs for quote accuracy, turnaround time, and contract compliance.
• Foster a collaborative, accountable team culture aligned with QTS values.
• Allocate resources and prioritize tasks for daily operations.

Operational Oversight & Process Optimization

Cross-Functional Collaboration

Reporting & Communication

Customer & Sales Team Support

What You Will Need To Be Successful

Nice To Have

The Perks (and These Are Just a Few!)

Total Rewards

This role is also eligible for a competitive benefits package that includes : medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.

This position is Bonus eligible.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.