Admin & Clinical Services Coordinator

Advanced Administrative And Clinical Management Support

Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation. At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career. CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

This role provides advanced administrative and clinical management support for faculty and care teams in all aspects of our academic mission - clinical care, research, and education. This position supports patients, families and care teams in clinical communication and documentation, intake / triage, scheduling, continuity of care, and optimization of schedules and access to care. This role provides support for academic activities and organizes and prepares for complex meetings and travel. This position acts as a key liaison to numerous internal and external partners, inclusive of other internal clinicians, external referring providers, outside hospitals and labs, home care, the Access Center, financial clearance, home care, special pharmacy and more. Individual roles may provide support to specific projects and additional administrative activities.

What You Will Do :

• Perform advanced administrative tasks and organization to support all aspects of the academic mission : clinical, research, teaching.
• Manage significant volumes of clinical care coordination and functions including intake, triage, communication, documentation and scheduling for patient families.
• Perform patient IP intake duties as needed.
• Key point of contact for patient MyCHOP messages, addressing administrative inquiries and triaging clinical questions.
• Key contact for and communication with / information retrieval from external customers inclusive of referring physicians, home care companies, outside hospitals, external labs, University contacts etc.
• Work closely with Social Work for adequate workflow of transfer patients.
• Collect and communicate demographic and / or clinical information required for clinical service and / or medication authorization.
• Responsible for the IP referral duties with patient transfers throughout Cedar, IP; CIS; CSU units.
• Partner with clinical teams to ensure timely follow-up care for patients and to optimize schedules, fill rates and access.
• Use QGenda tool to book-out providers, modify schedules, request / release exam rooms, make service switches etc.
• Provide complex patient access services including scheduling appointments, check outs, sending documentation and contacting appropriate stakeholders.
• May provide guidance and support to Access Center schedulers.
• Respond to complex inquiries and assist stakeholders according to procedures.
• Responsible for initiation and / or tracking of important clinical and academic correspondence (ex. letters to referring physicians, letters of medical necessity, FMLA patient letters etc.)
• Assist with the maintenance of systems, procedures, and methods for record keeping and reporting.
• Design / implement organizational systems to support faculty and care teams.
• Provide administrative support and organization for faculty academic activities (ex. CV updating, FEDs, promotional dossiers, presentations etc.)
• Schedule and provide administrative support for complex meetings, interviews, committees, conferences.
• Maintain complex faculty calendars.
• Ensure meeting materials are prepared / distributed.
• Organizational support for complex travel, professional expense reimbursements, honoraria etc.
• Oversee office supplies for the department.
• Assist with new hire process and employee support including timekeeping; may include support for external observers, NTPs, rotators etc.
• Other duties and administrative support projects as required.

Education Qualifications :

Experience Qualifications :

Skills and Abilities :

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more.

Children's Hospital of Philadelphia is an equal opportunity employer.