Mid-Market Account Manager

A DAY IN THE LIFE OF

Duda, the premier website builder for web professionals and marketing agencies, serves small businesses through partnerships with major tech and media giants like GoDaddy, TripAdvisor, and ZenBusiness.

Our platform has powered over 1 million sites, backed by a $100 million investment from notable investors.

Duda's platform inside our most strategic accounts in North America. You will be responsible for overall account health for the life of the account, from onboarding and training to retention, expansion and ongoing education.

You will provide a trusted advisor relationship, ensuring all accounts are getting the maximum value from their relationship with Duda.

You will truly own the success and health of these accounts.

The successful candidate will demonstrate a proven ability to build and grow relationships and trust with key stakeholders within our most strategic partners.

A successful candidate for this role will be able to turn data into actionable intelligence and coach partners towards unlocking the full value of their relationships with Duda.

WHAT YOU WILL BRING :

• 3 + years in a client facing responsibilities, ideally Customer Success Manager
• Experience working with remote teams and providing meaningful feedback throughout our organization
• Experience successfully managing complex projects and driving accounts to adoption
• Experience conveying technical and complex needs and translating between business and technical units
• Experience managing hands on customers, priority for those in the SaaS space
• Onboarding and training experience, specifically leading to increased early adoption

WHAT YOU WILL DO :

• Demonstrated success working with a variety of accounts, with differing business models, applying insights to create actionable recommendations across customer types
• You will own the accounts you handle and be responsible for and measured by their health, growth and continued expansion opportunities
• Action-oriented, with strong level of influence, driving customers to prioritize their work with Duda and helping to grow their business
• You have proven experience analyzing and using data to better understand your customers and drive behavior
• You are Self-motivated, team-oriented, and accountable, while focused on exceeding customer expectations
• Live in the product you support - it is important you understand deeply the way customers use our platform and you can educate / mentor / coach them to achieve what they need using our tools
• Must be able to analyze a situation and respond quickly - be an effective escalation point for executive level contacts
• Some travel (10% or less)

WHAT YOU WILL LOVE WORKING FOR DUDA :

• Duda is not a startup. Our product is best-in-class and adds new features continually. Our leadership team is passionate about providing the best employee experience
• Competitive compensation, ongoing recognition, and an opportunity to develop new skills and fast-track your career
• Unlimited PTO / vacation, top-tier health benefits, 401(k), dog-friendly offices, and in-office provided lunches

We offer a competitive package including base salary, uncapped variable bonus, health benefits, and equity, with a salary range of 100,000-125,000K OTE based on skills and experience.

Note : We value in-person collaboration but also appreciate the flexibility of remote work. Our Louisville, CO office offers a hybrid schedule for the perfect balance.

Want to learn more about Duda? Check us out here!

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