IT Manager, Infrastructure & Support (New York)

The Company

Our client is a rapidly scaling SaaS provider operating at the forefront of cloud technology and AI infrastructure. Their platform supports enterprise customers with high availability, secure data environments, and seamless performance. As the business grows, theyre making substantial investments in IT operations and infrastructure resilience.

The Opportunity

We are partnering with the organization to identify an IT Manager who will lead infrastructure operations, strengthen end-user support, and drive strategic upgrades across a modern, cloud-forward environment. This role combines hands-on leadership with the autonomy to shape a high-performing technology function.

You will directly influence reliability, security, and scalability as the company continues its expansion.

Key Responsibilities

• Oversee IT infrastructure operations across Windows, Mac, M365, identity, and networking technologies
• Lead internal and contract support resources, managing ticketing, escalations, and onboarding processes
• Enhance endpoint security and device lifecycle management programs
• Coordinate with Security Engineering to optimize controls, compliance, and incident response readiness
• Introduce automation opportunities that improve uptime, efficiency, and user experience
• Own vendor and MSP relationships to ensure SLA performance and cost alignment
• Execute on infrastructure modernization initiatives supporting cloud growth and emerging AI workloads
• Track and report operational metrics tied to system performance and service delivery

What Were Looking For

Why This Role Stands Out

The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.