Dispatcher
- Answering phones professionally and timely
- Answering email requests professionally and timely
- Providing general customer service
- Research of shipments for Corporate / Accounting requests / reports
- Communicate charges with accounting when outside vendors are used
- Understanding TSA regulations
- Develop pickup / delivery routes and maintain contact with drivers throughout the day
- Modify daily routes to accommodates the needs of customers
- Act as a communication liaison between customers, drivers, sales, and company facilities
- Cultivate strong relationships with drivers and customers
- Scheduling of residential pickups
- Able to work overtime and weekend on call rotations
- Other duties assigned deemed necessary by the Cartage Supervisor
Requirements :
- Bilingual (Spanish / English) is a PLUS!
- Must have dispatch experience and be familiar with the So Cal area
- Multitasker, there are heavy call, email, and workload volumes
- OT and flexible schedule
- Good customer service skills
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