Pharmacy Customer Support Specialist

A company is looking for a Customer Support Representative, Pharmacy.

Key Responsibilities

Respond to customer inquiries regarding pharmacy software and business management solutions

Diagnose and resolve technical and non-technical issues via phone and electronic communication

Document issues and resolutions to enhance the knowledge base and escalate critical issues when necessary

Required Qualifications and Experience

Prior experience in a help desk or customer support role, specifically with pharmacy / home infusion software

Understanding of pharmacy workflows and processes, including patient registration and inventory management

Strong technical aptitude and systematic troubleshooting skills

Certified Pharmacy Technician (CPhT) and experience in pharmacy or healthcare

Bachelor's degree in finance, business, healthcare, technology, or a related field, or equivalent experience