Senior Customer Fulfillment Leader

Job Title

Responsible for facilitating transactions, producing, assembling and delivering replacement / repair parts and equipment as part of a Services agreement or order. Includes activities such as processing transactions, managing processes, material management, site operations, or warehouse logistics & shipping, sometimes in a shop structure. Includes craft & non craft labour as well as manager roles responsible solely for these activities. Responsible for departmental operations planning / execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results. The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

Roles and Responsibilities

Own delivery commitments and recovery plans for Unison customers, proactively identifying risks, executing mitigation and recovery. Drive alignment with suppliers and GE shops to a shared hardware execution plan that meets SQDC objectives. Collaborate across Sourcing, Manufacturing, Quality, Materials, and Program Management to synchronize short-term execution with long-range plans. Apply FLIGHT DECK principles to resolve delivery constraints and critical hardware risks; identify, implement, and verify corrective and preventive actions to improve flow and prevent recurrence. Support execution of NPI, FAI, design changes, and transitions, ensuring readiness and supply continuity. Use analytical thinking and technical judgment to propose solutions beyond standard parameters for complex, interdependent manufacturing cycles. Leverage internal and select external data sources to validate root causes, quantify impact, and inform decisions tied to Safety, Quality, Delivery, and Cost. Mentor and support colleagues; lead small-scope projects with low risk and clear resource plans to deliver targeted improvements. Execute policy and strategy using in-depth technical knowledge, translating requirements into actionable plans with measurable outcomes.

Required Qualifications

Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in supply chain management or fulfillment. Minimum of 3 years working with suppliers and customers experience.

Desired Characteristics

Humble : respectful, receptive, agile, eager to learn. Transparent : shares critical information, speaks with candor, contributes constructively. Focused : quick learner who strategically prioritizes work and is committed to delivering results. Leadership : collaborative, decisive, able to lead via influence and hold others accountable. Proven analytical and organizational ability; strong critical thinking to analyze and resolve problems. Challenges existing processes and drives continuous improvement with a Lean mindset. Established project / program management : ability to document, plan, market, and execute programs. Effectively manages competing priorities and resolves multiple challenges simultaneously. Experience working in or directly with manufacturing facilities; production control or supply chain experience preferred. Demonstrated understanding of Flight Deck principles. APICS CPIM certification (preferred).

Benefits

GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24 / 7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.

Additional Information

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided : Yes