Behavioral Health Patient Scheduler

Union Exempt : No

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

A. Position Summary

Under the close supervision of the Health Center Manager, and in collaboration with the Behavioral Health Director for Integration and Expansion. Schedules referrals and follow up appointments for Behavioral Health providers and therapists. In a manner that is supportive and responsive to patients.

B. Essential Duties And Responsibilities

Patient Reception :

• Updates patient records to verify contact information.
• Provides general information to patients concerning functions of FCCH.
• Answers the telephone and connects callers to the appropriate offices or individual staff.
• Schedules new referrals and return appointments.
• Other duties as assigned.

Patient Registration :

Requirements

C. MINIMUM EDUCATION AND EXPERIENCE

D. LICENSES / CERTIFICATIONS REQUIRED

E. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

F. Age of Patients Served

G. Physical Characteristics / Working Conditions

A person in this position has sufficient time to complete most tasks although under pressure depending on patient and organization demands. There are frequent opportunities to relax from any physical exertion or to change position in work activities.