Director, Hosting Operations

Trax USA is seeking a results-driven and strategic Director of Hosting Operations to lead and scale the delivery of our hosted solutions for global aviation customers. This role owns the P&L for Trax's hosting business and is responsible for ensuring the stability, performance, security, and customer satisfaction of dozens of hosted environments. The Director will lead the Hosting and DBA teams, partner closely with Development, Quality, Security, and Support, and act as a key liaison to both customers and AWS. This is a critical leadership position at the intersection of infrastructure, customer service, and enterprise software delivery.

Key Responsibilities :

• Own P&L responsibility for Hosting Operations, managing costs, revenue, and customer satisfaction for the hosted Trax software offering.
• Lead the Hosting team, including the current Hosting Manager and Database Administrators (DBAs).
• Interim lead Internal IT team providing internal Corporate IT services to Trax employees.
• Act as the primary point of contact for hosting customers, managing expectations, communications, and escalations.
• Collaborate with Development and Quality teams to manage customer-specific systems, ensure consistent deployments, and uphold product quality via structured checklists, smoke testing, and internal QA coordination.
• Deliver and maintain development and test environments for internal stakeholders (Development, QA, etc.).
• Partner with the Manager of Security and Compliance to ensure robust security of hosted environments and alignment with corporate security standards and certifications (e.g., SOC 2, ISO 27001).
• Implement and oversee best practices in environment provisioning and management, including Infrastructure as Code (IaC), automated configuration, and secure-by-default policies.
• Oversee the tools and platforms used for environment monitoring, alerting, and health reporting, providing visibility both internally and to customers.
• Maintain and grow the relationship with AWS Account Management, ensuring cost-effectiveness, technical enablement, and application of AWS best practices.
• Collaborate with Customer Support to ensure seamless customer service, timely incident response, and compliance with customer SLAs.
• Other duties as assigned.

Requirements

Location : Miami

Remote : No

Job Type : Full-Time

Level : Senior - Director

Travel : 30% +

TRAX Technology powers the safe operation of tens of thousands of aircraft for hundreds of aircraft operators worldwide. Our customers include several of the world's largest airlines as well as most low-cost carriers and large MROs, all of which operate & maintain the safest fleets at a very efficient cost structure in the industry. As a mission-critical system, our technologies are vital to the success of their business. Therefore, TRAX is constantly investing & innovating to ensure our applications remain best-of-breed / best-in-class in the industry to ensure we remain the market leader. We are only as good as our last implementation; everything is on the line with each project.

TRAX USA Corp is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, disability, veteran status, and other protected characteristics. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.

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