Customer Service Lead

Customer Service Lead

We are looking for a dedicated and detail-oriented Customer Service Lead to join our team in Woodbury, Minnesota. In this contract to permanent position, you will play a pivotal role in ensuring our customers receive exceptional service by managing inquiries, handling returns, and maintaining customer satisfaction. This is an excellent opportunity for an individual with strong organizational and communication skills to thrive in a fast-paced, customer-focused environment.

Responsibilities :

• Provide prompt and attentive responses to customer inquiries, ensuring a high level of satisfaction.
• Process product returns and warranty claims efficiently and accurately.
• Oversee and manage marketplace feedback, addressing escalations and claims as needed.
• Collaborate with the Event Coordinator to manage calendars, schedule events, and coordinate customer communications.
• Administer Return Merchandise Authorizations (RMAs), including issuing authorization numbers, tracking returned items, and ensuring replacements or refunds are processed correctly.
• Maintain both physical and digital issue tracking systems to monitor data and identify trends in customer concerns.
• Analyze customer feedback and return patterns to identify opportunities for improved processes.
• Proactively suggest and implement strategies to enhance team efficiency and customer service delivery.
• Ensure smooth execution of warranty and return processes, maintaining clear and effective communication with all stakeholders.

Requirements :