Customer Advocate I, Account Operations

Description

Summary / Objective

The Customer Advocate, Account Operations I is responsible for processing account adjustments with consistency & accuracy as well as act as a subject matter expert for the processes they support. The ideal candidate will also be open to feedback to improve performance and regularly partner with teammate for ongoing training and development. Key tasks include but are not limited to due date changes, settlements, modifications, and extensions. ,

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Completes work with a accuracy and timeliness.
• Displays partnership and provides a consistent customer experience to internal customers.
• Communication, written and verbal, is professional and courteous, capable of speaking up when issues are identified within processes.
• Consistently looks for opportunities to improve their own performance within the team.
• Willing to support teammates during absenteeism for PTO or other out of office needs
• Is dependable regarding attendance and considers teammate and impacts to their own absenteeism
• Can resolve issues with low level issues with little / no supervision.
• Completes and passes all company required training courses by assigned due date(s).
• Other tasks as assigned.

Qualifications :

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment and Physical Demands

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Position Type / Expected Hours of Work

This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.

Travel

This position will not require travel.

EEO Statement

ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

California Privacy Notice

"As an employer of California residents, we are dedicated to protecting your privacy rights. Any personal information you provide during the application process will be used solely for permitted internal purposes and will be handled in accordance with applicable privacy laws. By applying to this position, you consent to the collection, use, and disclosure of your personal information as described in our  Employee Privacy Notice ."

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

You are not officially considered an applicant unless you have completed an employment application in ACA’s online applicant tracking system, Jobvite.